Opendoor Reviews
Reviews for Opendoor, a multi-state home direct buyer provides fast home sales for cash typically accompanied by lower-priced home offers and high fees.
Buying and Selling with Opendoor
Opendoor is a multi-state VC-backed real estate investor that operates across highly specific locations. Where available Opendoor mainly focuses on homogenous homes built after 1960 with a value between $125,000 and $500,000.
In determining the offer, Opendoor discounts from the estimated retail value after home is fully renovated.
Opendoor Pricing
Opendoor makes money with a difference between buying and selling each home. This difference is a combination of fees and home value appreciation between what Opendoor buys and seller each home for. Sellers can expect to receive 80%-85% of their home value from this type of sale after any fees, cost of the minor repairs, and resale.
Listing Services
- This Service Does Not Represent Sellers
Buyer's Agent Services
- This Service Does Not Represent Buyers
Opendoor Editor's Review:
Last updated: 05 December 2024
First published: 05 December 2024
Opendoor will buy a home at a price that is below market value due to necessary repairs, renovation, and other factors. After Opendoor buys the home, it renovates and resells it for a profit to other buyers or companies that rent homes to qualified tenants. With low offer price, comes a convenience of an all-cash closing when selling a home. Opendoor claims to provide convenience, speed, and certainty of a fast sale. Dubbed as an iBuyer, Opendoor makes an offer on a house within days or hours, but this offer is highly conditional. Each offer Opendoor makes is just an estimate until it makes a home inspection.
At the inspection, Opendoor will often find reasons to lower its original offer when it finds items that need repair or if it has made a mistake in its original valuation. When the company is unable to make an offer, it simply redirects consumers to a random real estate agent in exchange for an undisclosed referral fee. Opendoor offers fast home sales, but these are typically accompanied by higher fees (starting at 6% and rising to 12% for more risky properties.)
Opendoor only makes offers to select homes in select regions. Opendoor claims that it provides market offers, but we find this not be true. Search for past Opendoor transactions makes it clear that company also makes money with home appreciation difference (typical appreciation of 5.5% to 12.5%) between what it buys houses for and what it sells them for in addition to service fees. The main disadvantage of using Opendoor is high losses in homeowners' equity.
Opendoor is a "heavy" model, backed by a large amount of VC capital ready to buy homes in all-cash transactions. As any real estate investor, Opendoor is susceptible to losing money in any given transaction. This model is susceptible to a number of risk factors, high operational costs and a continued need for higher-than-average Return on Investment (ROI) with each flip. Opendoor is not legally bound to represent consumers, its main legal obligation is to its shareholders.
Opendoor's fast transaction and easy move-out experience typically come at an extremely high price because this model incurs "double" transaction costs during the purchase, holding period, rehab work and final sale that includes real estate agent fees. Opendoor pays real estate agent commissions like any other buyer and seller of real estate, so these costs must be accounted for in the company's fee structure. The facts continue to point against Opendoor’s claims that it offers fair value for the houses it buys.
Moreover, because most homes in the United States are financed, homeowners own only partial net equity in their home. Banks receive the same amount of the remaining mortgage sum regardless of how any given home is sold, whereas only homeowners' net equity is lost in transaction fees paid to Opendoor.
Typically Opendoor uses the following factors when determining the offer: existing condition of the home including repairs needed, time it will take to finish needed repairs, value of a home compared to other comparable homes in the area, real estate commission required to resell, costs associated with maintaining a home during repairs, including taxes, payments, insurance, utilities and homeowner dues.
Today, there are a number of highly qualified real estate agents who offer competitive listing rates and flat fee listings across the United States. Unless a situation absolutely requires a quick sale, Geodoma recommends that consumers first consider using a licensed real estate agent working on competitive terms to properly list their homes on the open market before turning to Opendoor option.
Some real estate agents are now offering Concierge services that include painting, landscaping, and other services that help consumers place their home on the open market without upfront costs and high loss to home equity.
Conflicting Incentives for Consumers
Opendoor, when it acts as a real estate investor, further offers 1% of the purchase price back at closing to work with an Opendoor Home Advisor to buy an Opendoor home. According to the company, Opendoor must not be obligated to pay any buyer's agent commissions for this promotion to apply. Having to require such terms limits consumer's ability to use an independent buyer's agent in a transaction. In effect, Opendoor offers a buyer an incentive to forgo independent representation in exchange for a 1% discount. Consumers should never be financially incentivized by a real estate investor to limit their representation when buying real estate from them.
In contradiction to this incentive, Opendoor Terms of Service directly state that: "in making you an Opendoor Offer, Opendoor is not acting as your real estate agent or broker. Opendoor is merely acting as, or on behalf of, a purchaser of real estate. As a seller, you have the right, and it is your responsibility, to independently evaluate and decide whether to accept the Opendoor Offer."
Company further states: "Buyer represents that she has had ample opportunity to obtain legal and other professional counsel of its choosing and that it is relying solely on its own independent judgment and that of its own professional consultants, if any, in entering into the purchase contract and purchasing the property."
From one side, Opendoor offers consumers an incentive in an exchange for "not being obligated to pay any buyer's agent commissions," but from another, requires buyers to "represent that they have had an ample opportunity to obtain legal and other professional counsel." These two propositions contradict each other.
Conflicting Incentives for Listing Agents
Further, Opendoor improperly offers financial incentives to listing agents to help convince consumers to take lower-priced offers from the company, instead of listing homes on the open market. iBuyer offers, accounting for fees and reduced market value, are systematically the most expensive way to transfer ownership.
In this scheme, a listing agent is offered a financial incentive from Opendoor to bring their client to the company for a pre-market offer. No real estate investor (iBuyer) should be able to offer any financial incentive to a third-party representative to persuade consumers to accept their low offers. By offering a fixed financial incentive (currently set as 1% fee of the whole transaction) to listing agents upon acceptance of an Opendoor offer, the company acts to create a conflict of interest between a listing agent and their (present, or potential) client.
A listing agent, in this case, has to choose between having to properly represent a consumer to sell thier home in the open market subject to a competitively negotiated commission, or getting a quick pre-fixed "incentive cash" for handing them off to Opendoor.
Opendoor can change this incentive amount at any time. Today, the company offers 1% incentive of the entire home sale to the listing agent, tomorrow, the company decides to set this incentive at 2%, 3%, 4%, 5% or some other pre-fixed amount, as it likes.
Such incentives are a form of price-fixing and directly affect listing agents' ability to work with their clients on fair terms. Further, these incentives remove listing agents' and consumers' abilities to negotiate home sale representation fees (listing commissions) in a competitive setting.
Opendoor Brokerage
Opendoor is a parent company of Opendoor Brokerage, but they are two distinctly different legal propositions. Opendoor is a real estate investor (iBuyer) and Opendoor Brokerage is a licensed real estate broker. For this reason, Geodoma maintains two separate reviews for these entities. All user reviews and the editor's review for Opendoor Brokerage are located here.
FAQ for Opendoor
What are the alternatives to Opendoor?
Opendoor directly competes with other iBuyers that include HomeVestors, Offerpad, Orchard, and others. However, genuinely legitimate alternatives to using any iBuyer are real estate agents who offer savings and help consumers efficiently list homes on the open market.
What are the pros and cons of Opendoor?
Pros: quick cash sale. Unfortunately, this benefit is highly questionable. The FTC currently investigates Opendoor with regards to their advertising comparing Opendoor’s offers to purchase homes to selling in a traditional manner. 96.5% of all Opendoor instant offers are systematically declined. In 2019, Opendoor purchased about 19,000 homes, but more than 560,000 consumers requested an Opendoor offer on their home. This means that out of all these offers requested, less than 4% resulted in a successful cash sale to Opendoor.
Cons: there are several major disadvantages to Opendoor. First, Opendoor has no legal obligation to offer consumers legitimate value on their home. Second, Opendoor operates in highly limited markets and is highly selective when buying homes. Third, consumers may be steered toward using subpar auxiliary products such as Opendoor Brokerage.
What is Opendoor?
Opendoor is a multi-state home direct buyer that provides fast home sales for cash typically accompanied by lower-priced home offers. Opendoor makes money with fees and a difference between buying and selling each home.
Is Opendoor legitimate?
Yes and No. Opendoor is not legally bound to represent consumers, its main legal obligation is to its stakeholders. The main disadvantage of using Opendoor is a high loss in homeowners' equity. Opendoor is a risk-heavy model, ready to buy homes in all-cash transactions.
Opendoor model further suffers from double expenses and holding costs when buying and then selling the same home. In summation of all fees, an offer equal to 80% of home value is reasonably expected from this type of sale after fees and cost of the repairs and resale.
Where does Opendoor operate?
Opendoor currently operates in select areas across Phoenix, Dallas-Fort Worth, Las Vegas, Atlanta, Orlando, Raleigh-Durham, San Antonio, Charlotte, Nashville, Tampa, Minneapolis-St. Paul, Houston, Sacramento, Riverside, Denver, Portland, and Austin..
Opendoor User Reviews
David M.
10/20/2023 8:36:32 PM
Broomfield
I am buying a new home with Lennar and was referred to Open Door. Since then, my Lennar agent will not refer his customers to Open Door, and this has nothing to do with me. I was offered 630K for my home. I had an appraisal, and it was a little low but acceptable. The home that we wanted in a corner lot took almost two years to become available. Open door let us know that they could only hold our offer for 9 months. When we had a closing date for our home, we listed our home for a short time with a real estate agent to see if we could sell it at 620K. Things were a little slow, so we went back to Open Door for another offer. They came out and offered us 530K for our home. When I asked for the reason, they said the market had changed. I am a home inspector, and it is true that it has slowed down a little but not that much. When I called to ask I had to make over seven phone calls to get an agent who would talk with me. They refused to review the offer to see if it made sense. I will never work with this company again.
Debra K.
5/20/2023 6:33:30 PM
Lake Worth, FL
Awful customer service. Promises repairs needed for customer service, 20 days later and no repair or even proof that it is schedule. Closing 5 days away No one returns calls. I would NOT deal with them if you want a smooth transaction. Do NOT BUY with OPENDOOR Would give zero stars if possible
Bienvenido
6/1/2022 2:07:01 AM
Kissimmee, FL
Worst company to buy a home from. They won’t deal with you over the phone but only through emails that will be answered 3 to 4 days later. They buy a home at low cost and then try to sell it to you $50,000 to $70,000 more. They know the home has some deficiencies and prefer to offer you sellers credits so that you end up fixing those deficiencies yourself but some of those deficiencies during inspection were identified as a hazard and insurance company will not insure the house if not corrected prior to insure the home. You will end up spending money on a home that you thought was at least in decent conditions and not counting the poor service and the filthy homes they leave for you because they won’t clean them prior to closing date. Definitely a federal agency should investigate this company that try to take advantage of people that are desperate to buy a home for their family. We were in a back and for on the day prior of closing date because they did not corrected a deficiency on the electrical panel that was informed to them over a week prior to the closing and then try to blame the issue on the buyer and their representatives. How are you going to put a home for sale knowing the type of deficiencies the home had and expecting the buyers to correct them prior to closing on the home? Obviously this was our worst experience on buying a home and would not recommend anyone to go through the same experience that we had with this company if you can call it a company.
Cari J.
5/28/2022 12:05:09 AM
San Antonio, TX
From the minute we chose to take there offer, they have made many requests for things that were already done. We did what they asked and then even closed early and still we have not been funded. Since it’s Friday and Monday is Memorial Day we will not be funded till next Tuesday at the earliest. We are not impressed with them at all and will never use Opendoor again.
Shelby Y.
5/27/2022 11:39:46 PM
Indianapolis, IN
Biggest rip off. Greedy. Pay well below market value. Then they jack up price that are 40000 to 50000 over comps. If you are desperate use them. I contacted attorney general's office . They need to be investigated.
Amy g.
5/27/2022 2:18:01 AM
Wentzville, MO
This is truly the worst company I’ve ever had the great displeasure of doing business with. They do not use real agents you must negotiate w a teenager customer service rep- they do not care that real peoples lives are affected by their shotty business practices , & they should be shut down. The lack of professionalism and devoid of any care at all in their practices they should truly be ashamed to call themselves a business. Do not use run fast in the other direction better to burn your house down than put into their unqualified hands.
Joshua A.
5/26/2022 1:48:56 PM
Powder Springs, GA
If you play with snakes you get bit. Our agent told the open door buyer and agent repeatedly that renting and leasing were not allowed. They made an offer with that understanding. Partially our fault for not fully reading contract to see that there was a clause about leasing. We gave opendoor 15 days due delligence. 3 days before closing they terminated the contract because our HOA does not allow renting/leasing in our neighborhood. We had already moved out. We are extremely upset that this has happened to us when there was over a month of ample time to discover this. Maybe half our fault but in the end you play with snakes you get bitten. Never again.
Tess L.
5/22/2022 8:57:48 PM
Houston, TX
We tried to contact their agent to look at a property. We had questions we wanted answered before we saw it. Their company would only release the number or have their agent talk to another agent, not to us directly. Extremely unhelpful and lots of unnecessary red tape. If that’s any indication of how they run their business, then don’t waste your time. We cancelled the showing.
Lara H.
5/16/2022 12:27:10 AM
Davenport, FL
How a company would sell a house with an old ac unit. And left the house a mess that we needed to clean up and when doing the roof removed the gutter and didn’t put them back. A ripped pool screen. I will never again buy a house from open door
Christopher J.
5/15/2022 3:48:20 PM
Humble, TX
Open door is a scam. They offered 40k below what i was recently appraised. I would never sell my home to them.
Stacey
5/13/2022 11:12:44 PM
Norman, OK
Currently in process of trying to purchase house through open door. They don’t like to negotiate, don’t like to offer to do any repairs, they make tiny upgrades worth maybe a couple thousand dollars and try to triple their profits while screwing you, and drag their feet when required to do repairs by VA requirements in order to complete the sale… it was supposed to be a quick 40 day sale and we’re now at day 55… but they’re now having to pay extra to to make sure we keep our rate lock… LOL if you come in to contact with a Opendoor property, turn around and run unless it’s a damn good property and you got them over a barrel…
Jason P.
5/10/2022 11:04:34 PM
San Antonio, TX
DO NOT USE OPENDOOR.....
Twice we tried buying a house through opendoor, twice they accepted our cash offer and twice they claimed to be doing paperwork and selling Us the house. TWICE THE HOUSES HAVE BEEN SOLD TO SOMEONE ELSE, WITHOUT A WORD FROM THIS TRASH COMPANY.
Twice we tried buying a house through opendoor, twice they accepted our cash offer and twice they claimed to be doing paperwork and selling Us the house. TWICE THE HOUSES HAVE BEEN SOLD TO SOMEONE ELSE, WITHOUT A WORD FROM THIS TRASH COMPANY.
SHELLY D.
5/6/2022 7:41:02 PM
Tucson, AZ
They advertise they will buy your house.
Made me a preliminary offer and then state the final price will be the preliminary minus costs for repairs. Sent all the photos and sent someone to take pics of the outside of the property. Told me I'd hear something in 48 hours, then radio silence for weeks. I pressed the issue and then they said they they didn't want to buy as the repairs would take too long. Very deceptive.....
Made me a preliminary offer and then state the final price will be the preliminary minus costs for repairs. Sent all the photos and sent someone to take pics of the outside of the property. Told me I'd hear something in 48 hours, then radio silence for weeks. I pressed the issue and then they said they they didn't want to buy as the repairs would take too long. Very deceptive.....
Merry l.
5/6/2022 5:15:29 PM
Lake Elsinore, CA
My experience with Opendoor was educational. The offer was fair but their fees were high. Why do they charge 5%. Usually there is a seller and buyer's agent commission and the commission is usually split equally. So is Opendoor receiving the full 5% commission or shall I use "service fee," of course they are. If you are a Seller, did you know you can have your own real estate agent representing you through your transaction. Oh, by the way, in my case, Opendoor said they would pay our agent 1% but we were not eligible because they already made an offer. It was 1% of the 5%. I know in our case, their request for repairs were unfounded and unliteral. What Seller is going to pay to have their place repainted, professionally cleaned, possible HVAC cleaning, roof inspection, minor repairs to put the house up for sale from Opendoor especially with no inspection report to support their request. Should not Opendoor take care of those cost with their 5% when they take title? Their request for repairs were vague and ambiguous. They had no reports to support their request but stated this is how they prepare the homes to be put up for sale. They had HVAC service $400 and I provided them with a receipt that it was done earlier this year. They refused to remove that repair. I had the roof looked at and a minor repair earlier this year, on the request for repair they stated Damaged Roof – Heavy Repairs – no report to support. Refused to remove $1,250.00. “Other” additional repairs for listing $1,500.00 would not give me a breakdown of cost nor what it was for. Plus $2,492 for minimum floor repair? Interior overall paint and Damaged/missing wood siding – we don’t have wood siding. Oh, and I love that the Seller in our case was requested to keep all utilities on for 3 business days after they took tile and possession. Which if you closed on a Friday, you would pay for Saturday, Sunday, Monday, Tuesday and Wednesday. Business days do not include the weekends. Who in their right mind would pay for utilities if you no longer own the property? Especially if it's during the summer time and you don't have solar. At the initial offer they removed the loan/appraisal contingencies but not the property inspection nor the review of seller's documents nor the title report. Be mindful of the contractual contingencies. Seller, you need to have a real estate agent represent you through your real estate transaction.
Carmen L.
5/6/2022 11:50:31 AM
Brandon, FL
I’ve been in a couple houses they listed and they do not do a good job fixing things or making the house look good.
Alex B.
5/4/2022 5:18:06 PM
Gibsonton, FL
Do not deal with OpenDoor, whatever you do. We bought our first house through them and we’ve had nothing but problems with them. First, they listed that the roof was changed in 2010. After inspection, we found out the roof had never been redone! Then, after having a flood in the house, we found out that the main drainage pipe had been broken for YEARS and was never fixed. There was evidence of previous water damage in the bathrooms and they tried to cover it up with new panel floor. When we reached out to them because we believe we should’ve been informed of all those problems, they basically told us that we couldn’t prove that they knew about this. We know for a fact that they are the ones who replaced the floors. In fact, they simply patched up the water damage with the floor. Toilets were not even safely secured to the floor! Don’t ever deal with them, they are dishonest and have no idea how to conduct business properly.”
Marcelo S.
4/28/2022 4:12:31 PM
Davenport, VA
very deceitful will make you complete an application and give extremely high-interest rates. better not waste your time. on top of the false advertising saying they will match rates. They will not!
Jaro M.
4/22/2022 2:43:42 PM
Hickory Creek, TX
Do NOT use Opendoor to sell your house or Frontier for electricity. The initial process was easy, but once the house was sold, and we moved, there was an issue with electricity. They asked us to wait three days to change it over. They never switched it over. We called and had the electricity taken out of our name, but the electric company also messed up and never shut it off!!! Apparently those useless recordings they make you do mean nothing. So, we were forced to shut it off a second time and pay for the electricity Opendoor used to renovate. No it wasn’t a ton of money, but we let Opendoor know, and they ignored us!! I just asked for reimbursement or proof they switched it over to present to the electric company. Crickets! Buyer (or really seller) BEWARE!
John
4/22/2022 3:25:23 AM
Cibolo, TX
This is a company I would not again. Ever do business. Poor communication try’s to over bid on properties to flip or rent.. their agreement suck 10 days business option with $100. You have to agree to their addendum. Example of their bailout was:
Hi Nancy,
The buyer has determined this neighborhood doesn't support the economic qualifications required to move forward with the purchase of this property and has decided to exercise their unrestricted right to terminate. Please see the Termination and Release of EM attached here.
I appreciate the opportunity to work with you and wish you all the best.
pr.tx@opendoor.com
Opendoor Privacy Policy
Hi Nancy,
The buyer has determined this neighborhood doesn't support the economic qualifications required to move forward with the purchase of this property and has decided to exercise their unrestricted right to terminate. Please see the Termination and Release of EM attached here.
I appreciate the opportunity to work with you and wish you all the best.
pr.tx@opendoor.com
Opendoor Privacy Policy
Brittany Z.
4/22/2022 2:03:59 AM
Phoenix, AZ
I would give this company LESS Than 1 star if I could. From the moment I got started on escrow, they were rude and accusing me of Fraud because I didn't have a bank in the state of AZ and couldnt wire the money.
at the inspection we were trying to negotiate repairs or credit towards a new roof as we were nervous of a roof leak and they actually told us that they had plenty of interest on the home and could go a different route if necessary. We purchased the home and after a few days of living there got a bad cough. Our contractor came over and said he could smell mildew in the kitchen. The baseboards looked rotten and he was able to stick a screwdriver right through! Something we completely missed. We tore out the cabinets and Black mold COVERED the drywall through the insulation and even through the base of the home. The structure of the home needs complete replacing. Open door bought this home and sold it for 65k MORE than what they purchased it for and all they did was PAINT and caulk over the mold that grew through the entire kitchen. I have addressed this with them as it is NOT safe and need help paying for the repairs. I dont have the money to do it and they said they are not expected to compensate for an issue they didnt know was there........... Cmon now. I will keep messaging them until something comes out of this BE CAREFUL!!!!!!
at the inspection we were trying to negotiate repairs or credit towards a new roof as we were nervous of a roof leak and they actually told us that they had plenty of interest on the home and could go a different route if necessary. We purchased the home and after a few days of living there got a bad cough. Our contractor came over and said he could smell mildew in the kitchen. The baseboards looked rotten and he was able to stick a screwdriver right through! Something we completely missed. We tore out the cabinets and Black mold COVERED the drywall through the insulation and even through the base of the home. The structure of the home needs complete replacing. Open door bought this home and sold it for 65k MORE than what they purchased it for and all they did was PAINT and caulk over the mold that grew through the entire kitchen. I have addressed this with them as it is NOT safe and need help paying for the repairs. I dont have the money to do it and they said they are not expected to compensate for an issue they didnt know was there........... Cmon now. I will keep messaging them until something comes out of this BE CAREFUL!!!!!!
John
4/19/2022 4:38:37 AM
Sacramento, CA
Showing agent cancelled last minute. Terrible communication and unprofessional. I won’t be scheduling yours with open door in the future.
Nadia
4/19/2022 12:41:37 AM
Fort Worth, TX
My experience with this group wasn’t good. Poor communication and follow up. Inconsistent information . The assigned representative for them seemed very disorganized and unclear on what to do. Poor investment of my time.
ishwor b.
4/15/2022 6:35:37 PM
Herriman, UT
They have very unfair practice and will put people in really bad situation.
We got a really goo preliminary offer and got the real offer which was a good one. Then we had to take down the MLS, which we did, and then got the surprise of lifetime. $108K lower than previous offer, it was exactly within 7 days in a crazy market.
DO NOT DO BUSINESS WITH THESE PEOPLE,
We got a really goo preliminary offer and got the real offer which was a good one. Then we had to take down the MLS, which we did, and then got the surprise of lifetime. $108K lower than previous offer, it was exactly within 7 days in a crazy market.
DO NOT DO BUSINESS WITH THESE PEOPLE,
Michael T.
4/14/2022 10:00:02 PM
Clearwater, FL
Open door is one of the many reasons that housing is through the roof to purchase a home. They purchase homes for cash, do nothing to improve them and double the listing price. Shame on you for what you are doing to home buyers and the economy!!!
ARIEL S.
4/14/2022 12:04:39 PM
Westfield, IN
I have to admit that I was nervous during the entire process because it was so easy. It only took a zoom call and a few pictures of our exterior to get an offer. The offer was exactly what we wanted, we didn't have to finish our repairs and we got a quick close. We also changed our closing date without issue. The OpenDoor staff and the title company kept us informed of everything. I never had to question them. We received our wire transfer the day of the close. We also noticed that the wire transfer for our mortgage was completed within 2 days of our close. I would most definitely recommend.
Jamie P.
4/13/2022 8:49:56 PM
Houston, TX
Opendoor presented us a good offer on our house and told us we could streamline everything by selling, financing and buying through them. We weren't looking to sell at that time but it sounded like a good deal so we went for it and agreed to sell to them, and applied for a home loan with them. We were 100% transparent that we had a bankruptcy from three years ago, we even answered all the follow up questions and uploaded documents! After finishing the loan application we were told we were pre-approved and they didn't need anything else from us until we went into contract on a house we wanted to buy. Cut to WEEKS later we find a house, put in an offer through Opendoor and go into contract. Now suddenly Opendoor is telling us they can't approve us for a loan because of the bankruptcy! The very same one they have known about for weeks and we had spoken about to them. The rug was completely pulled out from under us and we were given a day to find a new lender or back out. We opted to back out as the only reason we were willing to move now was we thought Opendoor was going to streamline everything and make it easier. We did talk to another lender btw who was baffled that Opendoor didn't inform us that the loan they were offering was never going to be approved as he said it's common knowledge to lenders that you have to be at least four years out of a bankruptcy for a conventional loan. So basically they knew from day one they weren't going to approve us but held onto that knowledge until we were set and ready to buy a house and then told us. I guess their hopes were we would be so set on not losing the new house that we would scramble to find new lending elsewhere but still sell our house to them. Nope. We backed out completely and let them know how shady this all was. A lot of time was wasted for everyone involved. Us, the sellers of the house we were going to buy, the buying agent from Opendoor, the tour guides and even the selling agent who walked us through getting our final offer. We would have never gone through with any of this if they had just told us after we submitted the application that we were denied. All of this emotional turmoil, wasted time and money we lost on the inspection period could have been avoided. This company is so unbelievably shady.
Cheryl D.
4/13/2022 6:29:53 PM
Boise, ID
Hoping to sell my house without the headache of listing with an agent and having showings, I submitted a request for an Opendoor offer. I had a good, rough sense of what my house might be worth, because I've spoken with three Realtors, each of whom gave me a range of possible list prices. I have been paying close attention to comparable home sales in my area, but exact comps have been few and far between so far. Per the Realtors I spoke with, my house should sell for around $785K to $810K. Admittedly, this is higher than my current Zestimate ($756K, though, again, I don't have a lot of comps at present, and my house has some upgrades), so I would likely list for $785K-$790K.
Opendoor's initial offer: $623K.
Yup, that's $133K less than my Zestimate, and far less than any list price any Realtor has quoted me.
I mentioned the offer to my neighbor who then submitted his own request for an Opendoor offer (just to see). His house is slightly smaller than mine (about 300 or 400 feet smaller), but has the same size lot, and a slightly worse view (he has a telephone pole right behind his house, I do not). Our homes are exactly the same age, and both have a 3-car garage. So, as far as Opendoor is concerned, our homes are more-or-less comparable.
His initial offer: $731,500 (which is about the same as his Zestimate)!
After this, I spoke to the person assigned to my offer, who looked at comparable sales in my area and market trends, and agreed that my offer was way too low. I told her about my neighbor's offer, too, and she also agreed that the discrepancy between his offer and mine was really strange, and indicative of a glitch with the algorithm. Still, all she could advise me to do was to film my house and move the process forward, in the hope that my offer price would be increased substantially. When I asked her if she knew of any offer prices that had been raised more than $130K, she said she hadn't, but still urged me to submit more material, presumably because she didn't know what else to say.
Given the glitch, and the seeming unlikelihood that my offer would be increased to a level I would even begin to consider accepting, I opted to (attempt to) contact someone in corporate instead. Eventually, I was able to do so, and was told by a member of the administrative staff that, yes, it sounded like there was something wrong with my offer, and that someone from the corporate office would call me today at 11:00 AM my time. That person never called. I called the corporate office again, spoke to another receptionist, and was told to wait (as if I don't have a full-time job to do myself) for the Opendoor rep to call me. I was also warned that he/she might need to reschedule... Two hours later, and no one has called or made effort to reschedule yet.
Interestingly, I've since spoken to a few other people across the country who have conveyed similar stories about Opendoor spitting out laughably low offers, as well as inconsistencies in offers made to one homeowner versus his/her neighbor(s). So I'm experience isn't a one-off.
Overall, I would rate my experience with Opendoor very low. Between receiving an extremely low offer on my house, learning that my next-door neighbor received an offer ~$110K higher for no obvious reason, and being stood-up by someone from Opendoor's corporate office when trying to investigate (and correct) the issue, I'd say Opendoor leaves a LOT to be desired.
Unreliable service, inconsistent offer prices, and impossible to get in touch with anyone who might actually be able to address an issue: not a recipe for customer/client satisfaction. Looks like I'll be listing my house instead...
Opendoor's initial offer: $623K.
Yup, that's $133K less than my Zestimate, and far less than any list price any Realtor has quoted me.
I mentioned the offer to my neighbor who then submitted his own request for an Opendoor offer (just to see). His house is slightly smaller than mine (about 300 or 400 feet smaller), but has the same size lot, and a slightly worse view (he has a telephone pole right behind his house, I do not). Our homes are exactly the same age, and both have a 3-car garage. So, as far as Opendoor is concerned, our homes are more-or-less comparable.
His initial offer: $731,500 (which is about the same as his Zestimate)!
After this, I spoke to the person assigned to my offer, who looked at comparable sales in my area and market trends, and agreed that my offer was way too low. I told her about my neighbor's offer, too, and she also agreed that the discrepancy between his offer and mine was really strange, and indicative of a glitch with the algorithm. Still, all she could advise me to do was to film my house and move the process forward, in the hope that my offer price would be increased substantially. When I asked her if she knew of any offer prices that had been raised more than $130K, she said she hadn't, but still urged me to submit more material, presumably because she didn't know what else to say.
Given the glitch, and the seeming unlikelihood that my offer would be increased to a level I would even begin to consider accepting, I opted to (attempt to) contact someone in corporate instead. Eventually, I was able to do so, and was told by a member of the administrative staff that, yes, it sounded like there was something wrong with my offer, and that someone from the corporate office would call me today at 11:00 AM my time. That person never called. I called the corporate office again, spoke to another receptionist, and was told to wait (as if I don't have a full-time job to do myself) for the Opendoor rep to call me. I was also warned that he/she might need to reschedule... Two hours later, and no one has called or made effort to reschedule yet.
Interestingly, I've since spoken to a few other people across the country who have conveyed similar stories about Opendoor spitting out laughably low offers, as well as inconsistencies in offers made to one homeowner versus his/her neighbor(s). So I'm experience isn't a one-off.
Overall, I would rate my experience with Opendoor very low. Between receiving an extremely low offer on my house, learning that my next-door neighbor received an offer ~$110K higher for no obvious reason, and being stood-up by someone from Opendoor's corporate office when trying to investigate (and correct) the issue, I'd say Opendoor leaves a LOT to be desired.
Unreliable service, inconsistent offer prices, and impossible to get in touch with anyone who might actually be able to address an issue: not a recipe for customer/client satisfaction. Looks like I'll be listing my house instead...
Wendy H.
4/12/2022 11:23:16 PM
THORNTON, CO
I went and toured a home listed by Opendoor. It was MINIMALLY updated, with new grey wood look flooring that looked more like plastic and grey paint on walls. The house was dirty as if they did not clean one square foot of the house after the flip. The yard was covered in debris (leaves, sticks, old fences, etc from years of neglect. The house was overpriced and had been on the market for almost 30 days when all other houses are selling by day 4. This was a total disappointment.
Nancy
4/5/2022 8:45:39 PM
Phoenix, AZ
1st time home buyer and this has been the worst experience of my life. We are purchasing a home with opendoor with a VA loan. Thank God the VA does inspection before signing off on the home.
We have had three closing dates. The 14th, 21st and the 29th. We did as people do when having a closing date and gave our notice to our rental.
They have taken so much time with repairs that we got a phone call the 25th from our realtor that they found more to repair that they can't give us a closing date at that time.
We are now thousands of dollars out because I refuse to give up my animals because we have no place to go. It's been over 10 days since we got the phone call and they still can't give us a closing date.
I have since contacted an attorney because I don't know what to do. I'm absolutely terrified of what we are going to do if they don't have everything done by the 27th of this month because the RV we are renting has to be returned.
This company has made us homeless at this point.
I don't suggest anyone purchasing from this company and honestly I wish everyone that has gained any hardship would all get together and file.a class action lawsuit on them.
We have had three closing dates. The 14th, 21st and the 29th. We did as people do when having a closing date and gave our notice to our rental.
They have taken so much time with repairs that we got a phone call the 25th from our realtor that they found more to repair that they can't give us a closing date at that time.
We are now thousands of dollars out because I refuse to give up my animals because we have no place to go. It's been over 10 days since we got the phone call and they still can't give us a closing date.
I have since contacted an attorney because I don't know what to do. I'm absolutely terrified of what we are going to do if they don't have everything done by the 27th of this month because the RV we are renting has to be returned.
This company has made us homeless at this point.
I don't suggest anyone purchasing from this company and honestly I wish everyone that has gained any hardship would all get together and file.a class action lawsuit on them.
Rp
4/5/2022 1:29:32 PM
Boca Raton, FL
I wish I could give them zero stars.
Cherish w.
4/2/2022 2:32:55 PM
Baytown, TX
Worst experience of my life. I was going to purchase a home that looked like it had been renovated but… none of the appliances were working. The inspection came back with almost everything wrong with it and it indicated major foundation issues. Water heater rusted, roof needed repairs, moister and sagging in attic, bathtub not working. The only good appliance was the fridge which was being taken. Complete waist of time and money. I payed 745 dollars for a good inspection… it saved me from buying a lemon. Shame on you open door for not fixing the house before selling it at a price that was way to high.
Roger V.
4/1/2022 7:43:57 PM
Boynton Beach, FL
Absolutely terrible experience. Horrible. Atrocious. From start to finish, incompetence and deceptive/high pressure tactics. They entered the property without my consent while no one was there and changed the locks after closing. Also never provided a key to the backdoor. And damaged the front door beyond repair while changing the locks. It’s been an unbelievably subpar experience between kody the escrow agent calling out on the day of my closing, the realtor leaving the office at 1pm on the last day of my inspection period, attempting to pressure me to accept her lowball concession counteroffer. The water bill having an outstanding balance of $100 leaving me without water. The back door coming with NO KEYS! I've spoken to multiple people at opendoor who all deflect blame and responsibility to either me or the people who sold them the house!! Unbelievable.
Marco V.
3/31/2022 8:25:27 PM
Long Beach, CA
Another scam that, for some reason, get's good reviews anywhere else, and I wonder who is actually writing them. Yelp seems to have it right, only unhappy customers. So, I put in my Condo info, and it got all the way to the end with a checkmark saying I will get an offer within 24 hrs. Also, when I tried to close the browser tab, it would tell me not to shut it; otherwise, my information would be lost. Great coding! So I just got off the phone with them, and their stupid answer is that they are not considering buying a condo with a Community Entrance. Hmmm, it sounds very suss. Does anybody have a Condo in an HOA that has its own entrance?
Kristine
3/30/2022 3:04:23 AM
Denver, CO
Do NOT try to buy or sell from Opendoor. They buy homes, they re-list them with no upgrades for way above market value. We were under contract to buy from them but found out the house only had 2 bedrooms, when it was listed for 3. What they were calling a bedroom was in fact a hallway and they were using outdated data from before the previous owner remodeled. The inspection revealed many major problems. When we filed our inspection objections, they denied all of it including further inspection by an electrician or a clean out and rescope of a blocked sewer (we did not ask for actual repairs, just an evaluation, which we considered reasonable). Instead they offered us $800 credit. We laughed at them and walked away. Both our realtor and inspector told us Opendoor well known in the Denver real estate market for being extremely difficult to deal with, overpriced, misleading, and unwilling to negotiate. They are part of the cause of driving up the insane Denver housing market and making it difficult for normal people to find a place to live.
Dan P.
3/29/2022 9:51:53 PM
Oklahoma City, OK
House sold quickly and the price was extremely reasonable. Fees were transparent and communication was quick and helpful. Would absolutely recommend.
Molly K.
3/29/2022 8:42:06 PM
Tampa, FL
AVOID THEM AT ALL COSTS.
Never ever will purchase a home sold by Opendoor. THE WORST experience. We put an offer on a house, they accepted it, and then dragged their feet for 2 MONTHS to give us an update on the closing date (**WE NEVER CLOSED**) because they did renovations without getting permits from the city. They didnt keep us updated on the progress of getting these things permitted and were a pain to work with. We found a different home (not with them) and now the house has been sitting for 170+ days at a price WAY over the market value of the home.
Never ever will purchase a home sold by Opendoor. THE WORST experience. We put an offer on a house, they accepted it, and then dragged their feet for 2 MONTHS to give us an update on the closing date (**WE NEVER CLOSED**) because they did renovations without getting permits from the city. They didnt keep us updated on the progress of getting these things permitted and were a pain to work with. We found a different home (not with them) and now the house has been sitting for 170+ days at a price WAY over the market value of the home.
The G.
3/29/2022 6:39:54 PM
Irvine, CA
We are only speaking from our personal experiences with Opendoor on the sell side and it was phenomenal. We were offered above what we were hoping to get and the idea of not having to stage our condo, dealing with flaky buyers along with their demands during inspection sold us immediately to go with Opendoor. From the beginning to our closing, it was a simple and streamlined process. Truly, the process exceeded our expectations. Where do you get to close in 2 weeks, with the funds available to you the next morning after closing and you don't have to do a thing except for virtual tour and taking photos after you moved out. AMAZING!!! We highly recommend Opendoor! We believe this is truly the new wave of the future where the hassles of selling a home made simple.
John S.
3/27/2022 1:29:55 AM
Phoenix, AZ
I feel compelled to tell the world about my unpleasant buying experience with Open Door in Phoenix, AZ so that others can learn from my unfortunate experience.
Open Door bought the townhouse property on 2/15/2022 for $340K, put crappy, low-budget carpeting in the family room and in two bedrooms, and listed it at $430K. In the hottest market ever in Phoenix, the property sat without any showings or offers for 9 days. I made an initial offer which was rejected, then a second, and finally a third. They were completely unwilling to negotiate but miraculously changed their minds when I was about to walk away on the third offer.
Each time we submitted an offer, we worked with a different person who seemed to have no clue about the market here in Phoenix. They also strongarmed us into using their title company in Georgia which makes absolutely no sense.
Finally, when the appraisal came back $30K less than my offer, they refused to accept the appraised value.
I definitely learned my lesson from this experience and would never consider another property that is listed by Open Door. I've heard very negative things about the buying experience too...lowball offers and tons of fees. I'd rather have my neighbors traipsing through my property and people looking through my medicine cabinets than to give my house away to Open Door. Buyers and Sellers beware.
If I could give zero stars, I would.
Open Door bought the townhouse property on 2/15/2022 for $340K, put crappy, low-budget carpeting in the family room and in two bedrooms, and listed it at $430K. In the hottest market ever in Phoenix, the property sat without any showings or offers for 9 days. I made an initial offer which was rejected, then a second, and finally a third. They were completely unwilling to negotiate but miraculously changed their minds when I was about to walk away on the third offer.
Each time we submitted an offer, we worked with a different person who seemed to have no clue about the market here in Phoenix. They also strongarmed us into using their title company in Georgia which makes absolutely no sense.
Finally, when the appraisal came back $30K less than my offer, they refused to accept the appraised value.
I definitely learned my lesson from this experience and would never consider another property that is listed by Open Door. I've heard very negative things about the buying experience too...lowball offers and tons of fees. I'd rather have my neighbors traipsing through my property and people looking through my medicine cabinets than to give my house away to Open Door. Buyers and Sellers beware.
If I could give zero stars, I would.
Nick R.
3/26/2022 7:24:42 PM
Palm Beach Gardens, FL
Opendoor submitted an offer on a rental property I was selling. The initial offer was close to market value and even though they were charging 5% in fees, the convenience was worth it and the price was fair. They completed their inspection and made price adjustments for the necessary repairs...this was fair and expected. However, they also reduced their offer price by 100k (25% off the original offer). Their pricing algorithm took size, location, condition, and age into consideration to come up with their initial offer. None of those variables changed. We inconvenienced the tenants and wasted everyone's time because they arbitrarily changed their offer price with no explanation. Keep in mind, the repairs were a separate reduction. This unscrupulous company pulled a bait and switch. Ever since their biggest competitor, zillow, dropped out of the iBuying business, opendoor's business practices have gotten more sleezy.
Jamie
3/24/2022 11:08:38 PM
Mt. Juliet, TN
Gives u a low offer, and figures in high fees
Chelsea S.
3/23/2022 7:26:16 PM
Yulee, FL
This is the absolute worst company! They will give you the absolute lowest price for your home and turn around and sell it for way above appraisal value. The "agents" that they have working for them are the laziest people. They do not do they're job and expect everyone else to do it for them! If I could get a -5 star I would. They don't even deserve the 1 I have to give them.
Laura S.
3/22/2022 11:14:47 PM
Austin, TX
A horrible experience. First I was told there were no offers and we submitted an offer to be told there were now five. So we went 5000 over asking price and got the house. We told him that we had to have the house appraised for the selling price and they said we needed to pay the difference if it did not appraise. So we told him it couldn’t happen and and left the contract. We then we submitted at listing price and got it even though they told us they had multiple offers. We were told the repairs were gonna be done fortunately we reinspected the property only to find that only one out of six items or five items have been completed properly. We hadTo have another inspection reinspection to check to make sure the repairs were done correctly the second time.This delayed closing by 2 1/2 weeks. Very frustrating experience and felt like things were misrepresented or ignored.I will not work with him again.
Kyle M.
3/22/2022 3:58:46 PM
Phoenix, AZ
It was one of the worst experiences I've had in a very long time. Not only did we sell to Opendoor, but we also bought through them as well.
Selling our home to Opendoor was very easy until they had someone come and inspect our home. They came back with a list of repairs that they found and informed us that they were requesting that we credit them $5,000. We looked over the list of repairs and provided them with receipts for the work that was already done less than a year ago. They informed us that they don't care and that we will still have to credit them.
We put 6 other offers down on houses and were outbid on them all except for the house we bought. Everything was going smoothly until the inspection came. We found some issues that had to be repaired including bad piping in the house, pool wires exposed, appliances not hooked up (because the cords were not long enough), outlets in the house not working, and cracks in the roof. We got multiple quotes for the work that had to be done. We sent over middle prices that added up to about $20,000 and sent them over to Opendoor to have them credit us (like they did when we bought our first home through them). OpenDoor came back and said "we will give you a $1300 credit and that's it.
We also went through OpenDoor Loans as a backup in case our other loan company fell through. I felt that I was being pushed to use OpenDoor Loans and not a family friend during this process. When we were dealing with all the house issues, the OpenDoor Loan officer told me "well if you were to use an OpenDoor realtor and not a family member, you would get the credits, but since you're not, you won't get them".
The house we bought was under contract 3 times before us and I see why the other people backed out. We just couldn't take the chance of losing out on another home so we took the risk.
If we ever buy down the road, my family and I will not be using OpenDoor again unless they make things right. We were lied to through the entire process and they used their place in the market to strong hand us. This is not fair to anyone and I hope that people read these reviews before buying or selling to them.
Selling our home to Opendoor was very easy until they had someone come and inspect our home. They came back with a list of repairs that they found and informed us that they were requesting that we credit them $5,000. We looked over the list of repairs and provided them with receipts for the work that was already done less than a year ago. They informed us that they don't care and that we will still have to credit them.
We put 6 other offers down on houses and were outbid on them all except for the house we bought. Everything was going smoothly until the inspection came. We found some issues that had to be repaired including bad piping in the house, pool wires exposed, appliances not hooked up (because the cords were not long enough), outlets in the house not working, and cracks in the roof. We got multiple quotes for the work that had to be done. We sent over middle prices that added up to about $20,000 and sent them over to Opendoor to have them credit us (like they did when we bought our first home through them). OpenDoor came back and said "we will give you a $1300 credit and that's it.
We also went through OpenDoor Loans as a backup in case our other loan company fell through. I felt that I was being pushed to use OpenDoor Loans and not a family friend during this process. When we were dealing with all the house issues, the OpenDoor Loan officer told me "well if you were to use an OpenDoor realtor and not a family member, you would get the credits, but since you're not, you won't get them".
The house we bought was under contract 3 times before us and I see why the other people backed out. We just couldn't take the chance of losing out on another home so we took the risk.
If we ever buy down the road, my family and I will not be using OpenDoor again unless they make things right. We were lied to through the entire process and they used their place in the market to strong hand us. This is not fair to anyone and I hope that people read these reviews before buying or selling to them.
Laura T.
3/20/2022 10:36:26 PM
Meridian, ID
Terrible, terrible customer service. Incredibly difficult and time-consuming to work with. Did not respond at all to their so-called “quick response” text number. When I did manage to speak to an actual person, they didn’t know the answer and passed me to another phone number. The person at that number didn’t know the answer but promised to have someone else call back in an hour. They never called. Their listings are riddled with errors and missing info. I finally had to waste time driving 10 miles each way so that I could look at the listing myself and get the answers to my questions. As an agent, I have no motivation to show homes listed by Open Door, if they are going to waste so much of my time and energy just to get basic information about a listing. Not a good experience at all.
Lynnae H.
3/19/2022 1:08:56 PM
Nashville, TN
They are absolutely a terrible company to work with. They are trying to sell a house that has over $50,000 of repairs needed and have overpriced the home by $80k but won’t do repairs or budge on price. They buy these homes, slap paint on it and then oversell regardless of quality. Do not seek your home to them! Work with an agent!
Maryann
3/17/2022 2:06:30 PM
Nashville, TN
OpenDoor purchase did NOT happen because during inspection period multiple safety and functionality issues were discovered (in excess of 30 items). Estimates were obtained and cost to remediate was $58,000. Inspection report and invoices were provided to OpenDoor and they responded with a $2500 credit. Very disappointed with OpenDoor. And will not view another OpenDoor based on this expel. Buyer Beware.
Joe G.
3/17/2022 2:41:24 AM
O'Fallon, MO
Horrible service, automated trash, I can guarantee in my opinion you'll lose more money than you'll ever save. You pay for what you get and you don't get much with these clowns. If I could give them zero stars I would.
Woods
3/16/2022 6:41:41 AM
Winston-Salem, NC
Dear open house you all have good houses but u also have poor maintenance because 1015 Louise rd Winston salem nc the house it’s in a good spot but it has poor maintenance and also have rats and bad wiring and you all don’t be on your job like u suppose to if I had to rate u guys I would give you all a big fat 5 because it doesn’t make any since that you all still want tent but can’t come fix anything or get rid of creatures that enter or crawl in your home it is so much more wrong with this house and you all don’t care so I will tell the next person who rent from u all that you alllbare bad business and not up to part and I would not rent from them the way you all left 1015 Louise rd I wouldn’t have my worst enemy stay there cause it’s so sad y’all want money rent money on time but don’t want to come fix anything so yes my review for you all is a 5.1 sorry
Trevor M.
3/15/2022 2:02:07 AM
Broomfield, NJ
Put an offer in on a house, and the seller contact (Opendoor) didn't disclose serious damage to the plumbing or the sewer line which is illegal. Had I not thoroughly gone through the inspection, we could have bought a house that required 15k to even live in. (running water didn't even work). After we put in our counter offer they didn't want to budge even though they put us in an uncomfortable situation. If the house had no issues like these, it would have been worth the initial offer, but after we found out about the problems the house value was much lower. Don't do business with this company. They have poor communication at best and extremely questionable business ethics, if not illegal practices.
Rebecca M.
3/14/2022 7:34:20 PM
Atlanta, GA
While it seems Opendoor has some value and ease on the selling-to side (although I would say you could make more if you were to work with real agents instead of ibuying), when it comes to trying to purchase a home from this company, they have proven themselves to be sheisters. Their whole business model looks like its built upon greed, laziness, uncommunicative customer service, incorrect property information, and frankly a sad example of American capitalism ripping off the American dream. A callousness towards one of the biggest and most scacred purchases people work incredibly hard for seems like this company's MO.
People deserve houses at fair market value and sellers that are able to communicate and are willing to negotiate to a point. However, in my family's experience trying to purchase a home from Opendoor, we were met with ridiculous skeeze and stonewalling. After accepting our offer on an inaccurately listed property (including rooms, baths, and acreage), they promptly put up new virtually staged photos of the property trying to start a bidding war to no success. Then the appraisal came in 45k under asking...They wanted us to make up the difference with cash or we could walk. We were already in underwriting and a week or so from closing. We asked if we could meet somewhere in the middle of asking and appraisal. They took days to respond, finally saying house hadn't been on market long enough for them to negotiate. So, we had to walk. Which, ok their perogative as a business, but there are real families looking for security and housing on the other end of these transactions. And you have to know, dealing with a mortage lender, appraisal is a key factor. And you can't come to the table with a little more respect and transparency? Short answer -- no, they could not and did not. Which made me wonder, we can't be the only ones whom they've conducted business with this way. And sure enough, after looking into more of their dealings and testimonials, a very clear and insidious pattern emerges. It appears so many of their houses go under contract, only to be back on market right around appraisal time...letting another family get their hopes up, start dreaming of roots, and then ripping the rug out at the last minute, and saying no deal.
So, as stressful as home buying is already, save yourself some heartache and a terrible customer experience. Skip over houses listed by Opendoor. Don't show properties in their name. And let them continue losing money as they have every quarter since they began in 2014. The perfect house that doesn't financially wring you dry is out there. Keep looking! Don't settle for the con. Don't use Opendoor.
People deserve houses at fair market value and sellers that are able to communicate and are willing to negotiate to a point. However, in my family's experience trying to purchase a home from Opendoor, we were met with ridiculous skeeze and stonewalling. After accepting our offer on an inaccurately listed property (including rooms, baths, and acreage), they promptly put up new virtually staged photos of the property trying to start a bidding war to no success. Then the appraisal came in 45k under asking...They wanted us to make up the difference with cash or we could walk. We were already in underwriting and a week or so from closing. We asked if we could meet somewhere in the middle of asking and appraisal. They took days to respond, finally saying house hadn't been on market long enough for them to negotiate. So, we had to walk. Which, ok their perogative as a business, but there are real families looking for security and housing on the other end of these transactions. And you have to know, dealing with a mortage lender, appraisal is a key factor. And you can't come to the table with a little more respect and transparency? Short answer -- no, they could not and did not. Which made me wonder, we can't be the only ones whom they've conducted business with this way. And sure enough, after looking into more of their dealings and testimonials, a very clear and insidious pattern emerges. It appears so many of their houses go under contract, only to be back on market right around appraisal time...letting another family get their hopes up, start dreaming of roots, and then ripping the rug out at the last minute, and saying no deal.
So, as stressful as home buying is already, save yourself some heartache and a terrible customer experience. Skip over houses listed by Opendoor. Don't show properties in their name. And let them continue losing money as they have every quarter since they began in 2014. The perfect house that doesn't financially wring you dry is out there. Keep looking! Don't settle for the con. Don't use Opendoor.
Ruth K.
3/12/2022 8:08:01 PM
Houston, TX
Houses are so grossly overpriced. A house across street sold for $30,000 less. Bigger house and lot, newer, more upgrades. Opendoor house has been on market for over 100+ days. House across street was on market for 4 days.
Michael
3/10/2022 3:42:53 PM
Houston, TX
Horrific experience trying to sell using Opendoor for a home in a gated Golf course community. They insisted on getting the homeowner gate access code although they did not purchase the home. They insisted that this was their policy. Total GARBAGE. If the offer is rejected, they still want access to come in and solicit.
Greg R.
3/4/2022 11:09:24 PM
Colleyville, TX
Never got an offer but can't stop the spam.
Esmerelda S.
3/4/2022 3:54:07 PM
Denver, CO
We got an offer from Opendoor. Although there was a video walk-through AND an exterior inspection with pictures there was some very wrong information in the offer. our home was listed as having only one floor when it has three and was over 400sq ft short of actual size (which on the low end in our market adds up to about $180,000) NO THANKS
Young L.
3/3/2022 5:06:46 PM
Houston, TX
Opendoor home loans came back 4 days before closing telling me I could not get a loan due to my Visa status in US, even tho I provided them with the information in the very beginning. I had to end up flying back to my home country to wire cash to buy the house. Do not use OPendoor Homeloans, They are bad!!!!!!!!!
Jaime F.
2/28/2022 5:03:30 PM
Indian Land, SC
I went through opendoor to sell my townhome. I did the virtual walk through and everything. 12 days later and still no offer and no follow up. I had to follow up with their sales people and all I got was excuses. My home is in near perfect condition and in one of the hottest markets in Charlotte. Very frustrating the lack of attention and service.
Cassidy M.
2/27/2022 1:39:34 AM
San Antonio, TX
Seems simple, get a code and check out a house with no pressure from realtors/sales people….However, after falling in love with a home in San Antonio the inspection report came back HORRIBLE…I am unsure if it’s legal to post a homes inspection report but OpenDoor should not charge someone 290k for a home that is dangerous needing THOUUUUSANDSSS + In work…they cannot turn a blind eye or pretend they were unaware—the new carpet, laminate flooring, and painting was intentional….also the day we can for inspection report the roof blew off and was in the grass…inspector took a picture of the sun from the attic (yes the roof wasn’t even on) and the roof wasn’t the worse part…I really hope the house doesn’t collapse or hurt anyone.
Parent
2/26/2022 8:00:09 PM
Wilson, NC
I feel I just had $10,000 stolen with no recourse.
I was in contract to purchase a home sold by Opendoor, a company that bought a house in January and put it on the market in January. My offer was accepted. I paid $10,000 due diligence and $5,000 in Ernest money. There were no disclosed issues with the property since NC law allows the seller to not disclose material facts that may affect the value of the property. Upon inspection a crack in the foundation was discovered. The inspector said it was an obvious defect. The engineer stated the foundation was 1 1/2” lower and requires 13 pilings and a crack weld to repair. Estimates of the cost was $25k -$30k. The seller refused to make the repair and offered $10,000 discount in the price. Because they refused to repair or compensate for the full cost of the repair I terminated the contract. Opendoor will lawfully keep my $10,000 because they refused address the repair. This could not happen in other states I lived in as NY, NJ, CA, or AL. I am not certain why this is acceptable in NC.
I was in contract to purchase a home sold by Opendoor, a company that bought a house in January and put it on the market in January. My offer was accepted. I paid $10,000 due diligence and $5,000 in Ernest money. There were no disclosed issues with the property since NC law allows the seller to not disclose material facts that may affect the value of the property. Upon inspection a crack in the foundation was discovered. The inspector said it was an obvious defect. The engineer stated the foundation was 1 1/2” lower and requires 13 pilings and a crack weld to repair. Estimates of the cost was $25k -$30k. The seller refused to make the repair and offered $10,000 discount in the price. Because they refused to repair or compensate for the full cost of the repair I terminated the contract. Opendoor will lawfully keep my $10,000 because they refused address the repair. This could not happen in other states I lived in as NY, NJ, CA, or AL. I am not certain why this is acceptable in NC.
Justin H.
2/25/2022 10:03:41 PM
Tacoma, WA
I recently tried to buy a home from Opendoor, and the process was a nightmare. We went in below the listing offer. They had no other offers and we escalated in 5k increments (each time with a half day turn around from them to say "no, we're still too far apart.") We finally came in just 5k under their asking price and they still said we were too far apart. Why they didn't just say they would not accept anything below asking is beyond recognition. I'm not mad we didn't find common ground, I'm mad that they weren't transparent and honest up front. They could have saved all parties involved nearly a week of back and forth. There's a reason no relators want to work with them. What a terribly run business with horrible service. Stay away from anything listed by Opendoor.
Andrea J.
2/25/2022 12:18:44 AM
Tucson, AZ
The worst experience for a buyer I’ve ever encountered. Unwilling to have wildlife removal done. Unwilling to repair roof issues causing the wildlife to enter. Unwilling to clear mold issues in the home. Inspections post closing revealed that heater was tampered with that allowed it to work but was feeding toxic carbon monoxide into the home. How can a company represent a home that is dangerous to occupy and be so unwilling to fix it. All about money for this company, with little to no regard for the health and safety of the buyers of the homes they represent. Company should be SHUT DOWN NOW!!!!
Jimmy N.
2/22/2022 10:27:05 PM
Atlanta, GA
OpenDoor is extremely difficult to work with. Everything about the transaction is in their favor. And their closing law firms, or escrow companies are biased. They paint all their listings with grey walls and white trim, and the paint jobs are awful. Windows are painted shut, wall plates are not removed, paint is sprayed directly on windows and then scraped off leaving paint debris all over the windowsills. The listings are generally “fixer uppers” needing much more investment by buyers. Do yourself a huge favor and stay away from OpenDoor.
laura v.
2/21/2022 3:51:51 PM
Miami Beach, FL
I tried to show a home listed thru Open door. 1st off, there are very easy ways to set up showings, and open door made it extremely challenging to set up - showingtime only tells you to text. when you text, they ask you all the qualifying questions again, what's your name, company, mls ID, broker ID etc. Then they confirm the appt, and tell you you'll get showing instructions an hour before the showing. after receiving no further instructions, 30 minutes prior to appt, i contact them again, and received no response.
AT THE SCHEDULED APPT TIME, i receive another text notification that i must download an app, create a profile, confirm my email address to verify my identity, then add in all of my information. Because my MLS board is "other", they could not verify who i was, and therefore, could not provide the code. All of this again, during my scheduled appt with my clients. If you're trying to sell your home, please use a real human being who is a professional and will not rely solely on this endless barrage of questions, to verify who you are to only tell you later that they don't have enough information, and their office is closed, and you'll have to wait until another day for someone to help you. The home i was trying to show already had a price reduction, and most likely due to the fact you have to go thru this entire verification program that does not work. it was quite frustrating and a total waste of everyone's time.
AT THE SCHEDULED APPT TIME, i receive another text notification that i must download an app, create a profile, confirm my email address to verify my identity, then add in all of my information. Because my MLS board is "other", they could not verify who i was, and therefore, could not provide the code. All of this again, during my scheduled appt with my clients. If you're trying to sell your home, please use a real human being who is a professional and will not rely solely on this endless barrage of questions, to verify who you are to only tell you later that they don't have enough information, and their office is closed, and you'll have to wait until another day for someone to help you. The home i was trying to show already had a price reduction, and most likely due to the fact you have to go thru this entire verification program that does not work. it was quite frustrating and a total waste of everyone's time.
James L.
2/18/2022 5:33:53 PM
Dallas, TX
I purchased a house from Opendoor what a mistake. They painted all the trim, base and cabinets with a latex paint. Not a problem unless you paint latex over oil base. And THAT IS what they did. I had to replace all the trim and base and have the cabinets refinished. This was very expensive to fix. Be careful if you purchase a house from them and check everything.
Jeremy M.
2/15/2022 12:37:08 AM
Santee, CA
They are super shady and difficult to work with when trying to buy. The agent's name was Arelys, and she completely went against her own word. Then, when I called her back to point out that she had gone against her word, she hung up on me. Buyer Beware.
Nora S.
2/10/2022 3:31:01 PM
Tucson, AZ
My experience with OpenDoor so far.
The Tour Assistants are great. Loved the ease of being able to see a house any time that was essentially convenient for me. The two assistants I had did exactly what their job entailed - they let me in the door - and stood back.
I decided to try OpenDoor Loans and purchase a home through an open door agent. The agent did seem fine except when she spelled my name wrong on an offer -after working with me for 2 weeks.
The lack of communication from the agent and from the loan officer was the worst. I asked the loan officer for a pre-qual letter. After telling me it would be done by end of day, I get a message the next morning that the system was down and he couldn’t provide this until noon (the next day now). This is the second time I’ve heard the excuse from him.
OpenDoor is buying a TON of homes in our local market, then turning around and listing them for around 40-50k over what they purchased them for, artificially inflating the prices of single family homes in our community and making it difficult for regular people to buy homes at fair prices.
The Tour Assistants are great. Loved the ease of being able to see a house any time that was essentially convenient for me. The two assistants I had did exactly what their job entailed - they let me in the door - and stood back.
I decided to try OpenDoor Loans and purchase a home through an open door agent. The agent did seem fine except when she spelled my name wrong on an offer -after working with me for 2 weeks.
The lack of communication from the agent and from the loan officer was the worst. I asked the loan officer for a pre-qual letter. After telling me it would be done by end of day, I get a message the next morning that the system was down and he couldn’t provide this until noon (the next day now). This is the second time I’ve heard the excuse from him.
OpenDoor is buying a TON of homes in our local market, then turning around and listing them for around 40-50k over what they purchased them for, artificially inflating the prices of single family homes in our community and making it difficult for regular people to buy homes at fair prices.
Linda H.
2/10/2022 2:55:43 AM
Austin, TX
Inflate sales prices and encourage buyers to not use a realtor who would advise them of fair pricing.
Mike S.
2/9/2022 9:46:20 PM
Fort Lauderdale, FL
They gave me preliminary offer of $281,000 based on the description. After the video call they reduced the offer to $245,000 and also said there is $17,000 of repairs, which is absolutely non sense.
Stay away from Opendoor it is a scam.
Stay away from Opendoor it is a scam.
Alex
2/9/2022 7:04:27 AM
Omaha, NE
Had the absolute displeasure of working with this company. We were interested in purchasing a home, made a reasonable offer, and they accepted our offer. They then decided to wait several days to enter into contract, all the while requiring us to add additional monies to “satisfy them,” only to turn around and accept a different offer over a week later. If you want to do business with a company that has zero interest in sticking to their word or being remotely honest in business dealings, then I wish you luck.
Inez m.
2/6/2022 1:23:53 PM
Phoenix, AZ
We are in the process of selling our rental property so I contacted Opendoor online. I answered a few questions and almost immediately I received an estimated offer for the property. I was instructed to upload a walkthrough video of the property so we could proceed. Since it’s a rental property, I was unable to complete the video until the following weekend. When I went back to the site a week later to upload a video of the property, the page had expired. I followed instructions to refresh the page, within seconds I received another offer which was $16.000 less then my previous offer from the week before. That was instantly a deal breaker for me. Very unprofessional and dishonest.
I will not do business with this company.
I will not do business with this company.
Tony B.
2/5/2022 7:08:02 AM
Chandler, AZ
This post is intended to help buyers not to go through the same terrible, exhausting, and frustrating experience with Open Door LLC and it’s awful way to do business.
Terrible communication and take for ever to answer, they do not repair or give credit of anything, waste of time and money on inspection.
Be aware, this property has many issues, 1908 N Arrowhead Cir, Chandler, AZ
Terrible communication and take for ever to answer, they do not repair or give credit of anything, waste of time and money on inspection.
Be aware, this property has many issues, 1908 N Arrowhead Cir, Chandler, AZ
LeAnn M.
2/4/2022 3:20:55 PM
Jacksonville Beach, FL
They definitely try to lowball you as well as inflate repairs. I understand they need to make money as well. You expect to not get top market value from them but to lowball you then charge 5% plus unnecessary "repair costs". We had just had a VA appraisal done because we had considered staying in our home. VA value came in 40k higher than their offer with NO repairs. My advice list your house and sell it the traditional way.
Celine W.
2/1/2022 5:15:06 AM
Murrieta, CA
I am a single women on the initial zoom meeting they made an initial offer of 603K for my house. Michael said to "talk it over with my husband" when I told him I am not married and I am the sole owner, two days later they sent me an email with my final offer and it was 580K - my house was built in 2018 and I have no issues with it (if not I have made more improvements) they did not even perform the outside inspection yet. I called / emailed Michael to see why the final offer was lower; he had no idea, he said he will look into it and he never called me back with an answer.
Cindy C.
1/26/2022 6:01:23 PM
Phoenix, AZ
THE WORST Customer service I have Ever experienced!! Promises made and not fulfilled, then when emails and phone calls were made to them, Open Door staff Never replied! I fought with them for 2 months on a simple issue and they Never did fix it! If you want great or even good customer service, I advise Highly of staying Away from OpenDoor.
Jay S.
1/20/2022 3:23:43 PM
Goodlettsville, TN
Very unethical company, instead of accepting or rejecting offer, they contact people in different sequence and they bid people up. They provide fake timelines and continue to change. While we purchased from them because we had to as wanted the house, they company is unethical and wish I never had to do business with them or their agents.
Rho B.
1/20/2022 1:47:35 PM
Gallatin, TN
Offered 30% below their original estimate. There is nothing wrong with this executive home. They will not tell you why the offer is so low. They only quoted 10k in repairs and their typical 5% fee from the original estimate. Final offer ended up being 30% below estimate. Seems like a bait and switch.
Braxton B.
1/17/2022 11:00:14 PM
Decatur, GA
Went under contract on a home that had been sitting for 3 months. In the time it had been sitting, multiple issues had appeared that needed repairs, which we attempted to negotiate. They were entirely unwilling to negotiate and it was clear they weren't even reading our emails or the inspection documents.
They also did their best to try to weasel in as many additional fees as possible including an appraisal gap before the appraisal was even conducted which is fairly odd and indicated they knew the appraisal would come in much lower than asking. We negotiated that away as the appraisal had not been completed.
Sure enough the appraisal came in much lower and they came back demanding me to bring 10 grand to the closing table when their initial cap on the appraisal gap was 2. It's extremely clear that these guys are not actually interested in selling this place and are entirely willing to let it sit unoccupied for another 3 months and accrue more damages which they will refuse to negotiate on while banking on some poor sap being dumb enough to pay 22k over without an appraisal.
The "iBuyer" trend is disgusting. I pray this company goes under similar to how Zillow's dept that was doing the same did. Given their stock has plummeted 25% over the past 6 months and their houses are on the market longer than any others (clearly they're having a hard time selling), it won't be long until they have to go out of business and dump their stock.
Don't ever deal with these clowns.
They also did their best to try to weasel in as many additional fees as possible including an appraisal gap before the appraisal was even conducted which is fairly odd and indicated they knew the appraisal would come in much lower than asking. We negotiated that away as the appraisal had not been completed.
Sure enough the appraisal came in much lower and they came back demanding me to bring 10 grand to the closing table when their initial cap on the appraisal gap was 2. It's extremely clear that these guys are not actually interested in selling this place and are entirely willing to let it sit unoccupied for another 3 months and accrue more damages which they will refuse to negotiate on while banking on some poor sap being dumb enough to pay 22k over without an appraisal.
The "iBuyer" trend is disgusting. I pray this company goes under similar to how Zillow's dept that was doing the same did. Given their stock has plummeted 25% over the past 6 months and their houses are on the market longer than any others (clearly they're having a hard time selling), it won't be long until they have to go out of business and dump their stock.
Don't ever deal with these clowns.
Tisha H.
1/11/2022 9:46:19 PM
Hypoluxo, FL
Unprofessional staff, confused about their own process, lack of follow-up. Gave us strong offer, I discussed process with customer service to understand process because we had to travel in to handle the video walkthrough. A few hours later got a call they don't want to make us an offer because they don't have enough comps in the area. In South Florida. One of the hottest markets in the U.S. They had access to all of the comp info before they made us an offer. They wasted our time and money. Think twice about dealing with this company.
Jay L.
1/1/2022 5:30:01 PM
Chesterfield, MO
As an Agent, it is near impossible to schedule showings on listings from Open Door. My buyers wanted to see an Open Door listed property, and after 1 hour of waiting on the phone and talking with their customer service, I was still unable to schedule the showing.. Maybe that is why this home has been on the market for over 90 days while every other property in the area is selling for over asking price within a few days... the homes will not sell if they are not shown.. Never list or work with Open Door.
Latosha D.
12/31/2021 8:56:06 AM
McKinney, TX
Opendoor is should be closed by now. If you don't have a lawyer or realtor, they will steal your home from you. It's a promise. I signed all the closing paperwork and they were suppose to pay me 20000 but after they got the paperwork the held the money and told me they wouldn't pay me that and gave me 9000. Lawyers in Florida wouldn't take the case unless I paid them a lot of money to get the lawsuit going. I reported them to the Feds.
Melissa C.
12/21/2021 12:29:05 AM
Tucson, AZ
Opendoor is the worst business I have ever worked with. They have screwed up the paperwork on their end and caused us to move our move in date twice. Having to move all our stuff multiple times. As well as finding more places to stay. They are the worst and I wish I could give 0 stars. They are terrible. Never. Ever. Buy. From. Them.
David M.
12/20/2021 10:00:39 PM
St. Petersburg, FL
Don't deal with this company. They are unprofessional, the Title companies they use are incompetent, and they treat these transactions like you're buying a gallon of milk. They were unable to close on my property and couldn't communicate when it would happen. I received addendum after addendum pushing closing by 1 day. Just list with a traditional Realtor.
Preston C.
12/18/2021 2:51:45 AM
Dallas, TX
Contacted open door about selling my house and went through all of there hoops and when it came time for them to make an offer they said not enough comps. But what is not ok is the unprofessionalism of many of their people. They told me when to expect an offer and I had to chase them down. I called and they kept sending me to other people and didn't tell me they weren't going to make an offer. Wasted a week. Not worth doing business with them. Btw I have a 5 bedroom 2 bath on 1 ac and a pool on a private road. But no comps?
Mike R.
12/13/2021 7:16:52 PM
Tempe, AZ
I felt compelled to leave this review because other sellers in my position should be aware of what Opendoor is currently doing to get around their "cancel at any time, no questions asked" policy.
My wife and I sold our house to Opendoor two months ago. During that time we shopped and shopped and shopped for a new home.
Unfortunately we were not able to get in a new one before we closed with Opendoor on ours. We asked for an extension, they declined. We then asked to cancel the sales contract in a written Mutual Contract Termination Agreement.
They refused.
How is this possible? All their phone agents and marketing materials all say the same thing - "Stay as long as you want and cancel at anytime". This simply isn't true. What Opendoor is doing is using third party entities acting as the buyer to actually purchase your home.
This entity uses Opendoor agents and Opendoor as the broker, but technically isn't Opendoor. Because of this, the buyer doesn't have to follow Opendoor's policy. That's how Opendoor is now operating due to iBuyer's losing money in the marketplace.
They partner with a hedge fund property management company to purchase the homes, then act as the "bad guy" when someone wants to cancel their contract. Even though Opendoor's name is ALL OVER our sales contract, they don't have to follow their own rules because this third party is involved.
My wife and I were lied to repeatedly on the phone. Had a family member who is a real estate attorney review our situation and there's nothing we can do. Be warned. Do not sell to Opendoor if you expect any flexibility, they have numerous loopholes to sidestep their own policies.
My wife and I sold our house to Opendoor two months ago. During that time we shopped and shopped and shopped for a new home.
Unfortunately we were not able to get in a new one before we closed with Opendoor on ours. We asked for an extension, they declined. We then asked to cancel the sales contract in a written Mutual Contract Termination Agreement.
They refused.
How is this possible? All their phone agents and marketing materials all say the same thing - "Stay as long as you want and cancel at anytime". This simply isn't true. What Opendoor is doing is using third party entities acting as the buyer to actually purchase your home.
This entity uses Opendoor agents and Opendoor as the broker, but technically isn't Opendoor. Because of this, the buyer doesn't have to follow Opendoor's policy. That's how Opendoor is now operating due to iBuyer's losing money in the marketplace.
They partner with a hedge fund property management company to purchase the homes, then act as the "bad guy" when someone wants to cancel their contract. Even though Opendoor's name is ALL OVER our sales contract, they don't have to follow their own rules because this third party is involved.
My wife and I were lied to repeatedly on the phone. Had a family member who is a real estate attorney review our situation and there's nothing we can do. Be warned. Do not sell to Opendoor if you expect any flexibility, they have numerous loopholes to sidestep their own policies.
Juanita .
12/9/2021 3:09:38 AM
Killeen, TX
Don't sell to them they will rip you off. If you rent the home from them while looking for a new home you get until 5pm on thev21st day, no matter what the circumstance they will not work with you even for an extra hour. No matter what Don't expect a deposit or a penny they overcharge you for "repairs" to be returned. Sell privately or to a reputable company
Ryan W.
12/4/2021 8:20:24 PM
Westminster, CO
Went through Opendoor for an assessment of their sales price vs typicall agents. They offered me $650k and stated it was lower since I face a neighborhood street, I ended up selling for $785k.
Olivia G.
12/4/2021 6:41:31 PM
Rock Hill, SC
This company is an absolute joke. Slow to get back to you, impossible to get in touch with someone who can actually help with your problems. We placed an offer on a house with Opendoor that had been on the market for months (after placing dozens of other offers on homes which fell through) and felt sure it was ours, only to have Opendoor call at the last possible minute to tell us the house was off the market for no apparent reason. I called to gain clarification but have received no answers and a lot of run-around. Avoid this company at all costs if you want an easy, transparent buying experience.
Blake F.
12/4/2021 3:15:46 PM
Atlanta, GA
Working with Opendoor has been a nightmare as a buyer. Most of the houses are in rough condition with some major repairs, and the agents simply don't communicate for days on end. Send an inspection amendment? Wait 3 days with no communication. Ask a question? Wait two days for a non answer. I will never make another offer on an opendoor house.
Allan D.
12/4/2021 4:36:28 AM
Gilbert, AZ
We put a full price offer for a house that open door owns and never heard from anyone, the house has a realtor assigned to it and they were very easy to get ahold of until the offer was put in. Not sure they want to sell houses, as they had a full price offer and did nothing with it.
Gigi D.
12/2/2021 10:26:59 PM
Delray Beach, FL
Open door is a true example of you get what you pay for. This is the most poorly want run operation I have ever seen. The other agents won’t deal with Opendoor listings because they say they can’t get in touch with anybody that knows anything about the property. Do yourself a favor. Hire a normal agent that knows how to sell real estate.
Plus they hang a crappy old combination lock box on the door. Absolutely zero service.
Plus they hang a crappy old combination lock box on the door. Absolutely zero service.
Elle
11/29/2021 11:42:32 PM
Phoenix, AZ
The person I worked with to get an offer on my home was friendly, polite, and seemed professional.
I realize dealing with an ibuyer is going to bring in less money than a traditional method due to the convenience of no inspection and no showings.
However, when I was presented with an offer, it was presented with NO comparable properties or proof or logic to back up how they arrived at that number.
Furthermore, it was pretty low.
Like I said, it's obvious you're going to end up with less due to the convenience of this service vs traditional sale, however, I still expected to see a fair market offer with proof of comparable recent sales to back up the market validity of their offer (and then have the convenience fee deducted)....I didn't get that.
Instead I received a below market offer, no proof as to how they arrived at that number, AND convenience and some other fees deducted from that number. I am willing to pay a price for convenience, but absolutely not that much. If you tens of thousands of dollars to throw away, this might be a good route for you though. Just not for me.
I realize dealing with an ibuyer is going to bring in less money than a traditional method due to the convenience of no inspection and no showings.
However, when I was presented with an offer, it was presented with NO comparable properties or proof or logic to back up how they arrived at that number.
Furthermore, it was pretty low.
Like I said, it's obvious you're going to end up with less due to the convenience of this service vs traditional sale, however, I still expected to see a fair market offer with proof of comparable recent sales to back up the market validity of their offer (and then have the convenience fee deducted)....I didn't get that.
Instead I received a below market offer, no proof as to how they arrived at that number, AND convenience and some other fees deducted from that number. I am willing to pay a price for convenience, but absolutely not that much. If you tens of thousands of dollars to throw away, this might be a good route for you though. Just not for me.
Dennis M.
11/25/2021 11:47:28 AM
Hiram, GA
Opendoor is a nightmare dealing with as a buyer. They never pick up the phone to talk to the buyer agent, they only email every 24 hours. The only I was under contract on had issues that Opendoor did not want to address.
They also requested for my appraisal report which normally buyers do not provide to the agent. The appraisal came back $10k lower then the negotiated price and they wanted me to meet them half way before discussing the water leak in the back yard, three hvac systems that are not working and water heater that is inoperable.
After I refused to meet seller half way on the appraisal, they pulled out of the deal leaving me high and dry for the cost of the appraisal and inspection.
The home that I’m referencing is: 28 Vinings Lake Dr SW, Mableton, GA 30126.
They also requested for my appraisal report which normally buyers do not provide to the agent. The appraisal came back $10k lower then the negotiated price and they wanted me to meet them half way before discussing the water leak in the back yard, three hvac systems that are not working and water heater that is inoperable.
After I refused to meet seller half way on the appraisal, they pulled out of the deal leaving me high and dry for the cost of the appraisal and inspection.
The home that I’m referencing is: 28 Vinings Lake Dr SW, Mableton, GA 30126.
Deepak J.
11/24/2021 11:23:27 PM
Greer, SC
I checked my home price to sell on opendoor. It suggested me a range of 258K to 293K and my home value to 284 K. I let my tenant go and reached out to opendoor to sell the house.
They quoted me a ridiculously low amount of 252 K. When I asked them why, they said the market has changed in 1 month, That day also, their site was showing the home value range of 257 to 280. I said if the lowest range value is 257 K, how come you are offering me 252 K ?
They had no answer to that. Later they somehow dropped my home value on their site to 245 to 260.
Its a clear RipOff.
There is no algorithm behind how they calculate home pricing,.
Very frustrated. I had to re-rent my house. Lost a good tenant and 1 month of rent.
Disappointed.
They quoted me a ridiculously low amount of 252 K. When I asked them why, they said the market has changed in 1 month, That day also, their site was showing the home value range of 257 to 280. I said if the lowest range value is 257 K, how come you are offering me 252 K ?
They had no answer to that. Later they somehow dropped my home value on their site to 245 to 260.
Its a clear RipOff.
There is no algorithm behind how they calculate home pricing,.
Very frustrated. I had to re-rent my house. Lost a good tenant and 1 month of rent.
Disappointed.
Bill H.
11/22/2021 8:20:18 PM
SMYRNA, GA
BEWARE “Shady Open Door practices”
Since Open Door ( Real Estate acquisition warehouse) had a greater financial loss in the first quarter of 2021 than they did in all of 2020 they are trying to save face with their investors with shady tactics and unprofessional maneuvers.
Case in point: Open Door will offer you a very attractive price for your property, tie up the property for several weeks (competitive offers lost) over property inspections, repairs and some non essential request.
Provided a final contract to us with all disclosures. A few days before the closing they provide us with a detailed Settlement statement, where they deduct 12% from the sales price indicating that it was for their Service charge ( junk fees )and repair cost (unrealistic), and another .005% in closing cost.
Our realistic net price less our own realtor commission is now at 17% Lower than the agreed upon price. We said OK and went to closing signed all the required paperwork and gave the bank routing info, waited 24 hours and found that Open Door decided they were going to not honor the closing contract. Essentially they walked away and refused to return any calls or other communications.
See the BBB site for more horror stories concerning this company.
If this has happened to other prospective sellers, perhaps we may have a possible class action suit in the making. Let me know.
Since Open Door ( Real Estate acquisition warehouse) had a greater financial loss in the first quarter of 2021 than they did in all of 2020 they are trying to save face with their investors with shady tactics and unprofessional maneuvers.
Case in point: Open Door will offer you a very attractive price for your property, tie up the property for several weeks (competitive offers lost) over property inspections, repairs and some non essential request.
Provided a final contract to us with all disclosures. A few days before the closing they provide us with a detailed Settlement statement, where they deduct 12% from the sales price indicating that it was for their Service charge ( junk fees )and repair cost (unrealistic), and another .005% in closing cost.
Our realistic net price less our own realtor commission is now at 17% Lower than the agreed upon price. We said OK and went to closing signed all the required paperwork and gave the bank routing info, waited 24 hours and found that Open Door decided they were going to not honor the closing contract. Essentially they walked away and refused to return any calls or other communications.
See the BBB site for more horror stories concerning this company.
If this has happened to other prospective sellers, perhaps we may have a possible class action suit in the making. Let me know.
Fas M.
11/10/2021 9:40:51 PM
Fort Worth, TX
The above property is under contract and several dangerous and material faults have been discovered which the Opendoorour sales/business team is not acknowledging as issues or even as known.
But, these issues have been known to the Opendoor team because this property has been in contract 2 times previously, and it has fallen through both times in Summer 2021. The property has been for sale since April.
The defects are :
Electric – there is no grounding for the whole house! The GFCIs are not working in the house. Opendoor says this is not an issue and was not a requirement (code) when the house was built (in 1988). This is incorrect. It was a requirement then and it is now, otherwise someone can die easily through electrocution.
Pool heater is completely unusable and damaged – lines were sawn off deliberately bypassing the heater
Pool and spa are leaking with damage to the motor and to the pool surface (gunite)
There are many other issues that are not being acknowledged or simply denied. E.g. Gate not working, which is a potential liability because there is a pool.
Attached are the photos showing proof.
There is a full inspector report that proves these issues exist (attached)
There are 4 witnesses from the neighbors of the property who have already confirmed that the pool issues have existed since the Texas freeze
The pool maintenance person is also a witness to the pool issues
These issues were discovered by two previous buyers under contract/in the option period and therefore Opendoor CANNOT claim no knowledge of these faults.
But, these issues have been known to the Opendoor team because this property has been in contract 2 times previously, and it has fallen through both times in Summer 2021. The property has been for sale since April.
The defects are :
Electric – there is no grounding for the whole house! The GFCIs are not working in the house. Opendoor says this is not an issue and was not a requirement (code) when the house was built (in 1988). This is incorrect. It was a requirement then and it is now, otherwise someone can die easily through electrocution.
Pool heater is completely unusable and damaged – lines were sawn off deliberately bypassing the heater
Pool and spa are leaking with damage to the motor and to the pool surface (gunite)
There are many other issues that are not being acknowledged or simply denied. E.g. Gate not working, which is a potential liability because there is a pool.
Attached are the photos showing proof.
There is a full inspector report that proves these issues exist (attached)
There are 4 witnesses from the neighbors of the property who have already confirmed that the pool issues have existed since the Texas freeze
The pool maintenance person is also a witness to the pool issues
These issues were discovered by two previous buyers under contract/in the option period and therefore Opendoor CANNOT claim no knowledge of these faults.
David L.
11/8/2021 2:31:38 PM
Clarksville, TN
This company is absolutely disappointing.
I sold my home with them fairly fine, with the exception of them responding very late and taking a lot of time, once I've finally sold my house, as many of you can relate to I accidentally shipped an expensive package to my old house bought by opendoor, and when I went to retrieve the package, I saw the package inside when I peeked through the window.
I've called several times, been promised a call back several times and I've been trying to get ahold of my package for months and finally, I get a message stating "the package was lost" like are you serious.
Terrible company, do not sell to them.
I sold my home with them fairly fine, with the exception of them responding very late and taking a lot of time, once I've finally sold my house, as many of you can relate to I accidentally shipped an expensive package to my old house bought by opendoor, and when I went to retrieve the package, I saw the package inside when I peeked through the window.
I've called several times, been promised a call back several times and I've been trying to get ahold of my package for months and finally, I get a message stating "the package was lost" like are you serious.
Terrible company, do not sell to them.
Joanna P.
11/5/2021 4:34:22 PM
Atlanta, GA
Unprofessional & unresponsive. The person(s) I dealt with on multiple real estate transactions need better training. I offered constructive criticism but was never responded to. Unacceptable and unprofessional.
Home O.
11/3/2021 7:46:39 PM
Sacramento, CA
Don't waste your time on this company.
They will give an initial offer that seems decent... then they will do a "video tour" of the inside of your home. Then they send someone out to inspect the exterior of your home.
Well, they ended up telling me I had over $7000 in repairs to be made, and they took that out of the offer they gave me (which they had also lowered for no reason). Mind you, my home is in EXCEPTIONAL condition - it was fully remodeled upon buying it and it is still in perfect condition. My home does NOT need repairs... let alone close to $8K in repairs.
When I inquired about what these so called repairs were I was told it was for a leak in the hot water heater and exterior paint. I don't HAVE a water heater. My HOA covers water/hot water and there is no heater on my property anywhere. So where is this leak? What a joke. The HOA also covers exterior paint.... so these so called "repairs" were bogus charges they were trying to pin on me so they would have to pay me less for my home.
SUPER UNTRUSTWORTHY COMPANY!! Do not let them scam you too!!! I was told this place was a joke, I was told right.
Stay away from this company!
They will give an initial offer that seems decent... then they will do a "video tour" of the inside of your home. Then they send someone out to inspect the exterior of your home.
Well, they ended up telling me I had over $7000 in repairs to be made, and they took that out of the offer they gave me (which they had also lowered for no reason). Mind you, my home is in EXCEPTIONAL condition - it was fully remodeled upon buying it and it is still in perfect condition. My home does NOT need repairs... let alone close to $8K in repairs.
When I inquired about what these so called repairs were I was told it was for a leak in the hot water heater and exterior paint. I don't HAVE a water heater. My HOA covers water/hot water and there is no heater on my property anywhere. So where is this leak? What a joke. The HOA also covers exterior paint.... so these so called "repairs" were bogus charges they were trying to pin on me so they would have to pay me less for my home.
SUPER UNTRUSTWORTHY COMPANY!! Do not let them scam you too!!! I was told this place was a joke, I was told right.
Stay away from this company!
Jay
11/3/2021 3:31:15 AM
Colorado Springs, CO
Open sore gave me a low ball offer and charged a 5% service fee. Ending up selling wit a realtor and getting $62,500 more than open door offered. This is the modern day we buy ugly house troll
Mike R.
11/1/2021 6:37:11 PM
Phoenix, AZ
My wife and I are currently under contract with opendoor for the sale of our house. The purchase of our new house in contingent on the sale of our current house. Opendoor has now extended our inspection period twice, as a result, we will not be able to perform as buyers and have now lost the opportunity to purchase pur dream house, all because Opendoor can't schedule a simple inspection on time. If you are/will be a contingent buyer: DO NOT SELL YOUR HOUSE TO OPENDOOR. Additionally, they do not allow post sale occupancies.
Sandra S.
10/30/2021 2:47:59 AM
Lithonia, GA
They have turn into a company of BULLIES!
BEWARE!!!
Their representatives have hounded and bullied us after causing us to lose a home deal from THEIR actions.
Their tactics are ABUSIVE and INVASIVE.
Can’t tell people to BEWARE enough as they will ask EVERY DETAIL about you, no matter how much you tell them to STOP and will use all of that information to cancel mortgage applications without your knowledge, ruin your reputation behind your back so you have limited help in buying or selling, and so much more.
I hope this company gets sued out of business and their representatives put in JAIL for their ABUSE!!
BEWARE!!!
Their representatives have hounded and bullied us after causing us to lose a home deal from THEIR actions.
Their tactics are ABUSIVE and INVASIVE.
Can’t tell people to BEWARE enough as they will ask EVERY DETAIL about you, no matter how much you tell them to STOP and will use all of that information to cancel mortgage applications without your knowledge, ruin your reputation behind your back so you have limited help in buying or selling, and so much more.
I hope this company gets sued out of business and their representatives put in JAIL for their ABUSE!!
Jennifer g.
10/25/2021 7:33:19 PM
Harrisonville, MO
Waste of time. The home had so many repairs and opendoor wouldn't negotiate. The house was on the market for 90 days, highly overpriced.
Susan G.
10/23/2021 5:11:33 AM
Little Elm, TX
DO NOT TRUST THIS VILE COMPANY!!!
Open Door is the most dishonest, unethical company we’ve ever come into contact with and it’s absolutely shocking that they are allowed to practice Real Estate. My fiancé, Realtor and I discovered (on more than occasion) that Open Door blatantly lied on the seller’s disclosure, and they have since been appropriately reported to the Board of Real Estate.
They buy homes that have major issues and they are a convenient way for a seller to get a hefty cash offer without having to make necessary repairs. The issue is that Open Door certainly won’t make the (correct) repairs either, because their only goal is to make a profit, even at the expense of innocent and unknowing buyers. We spoke to a foundation company who refuses to work with Open Door, and received feedback from numerous Realtors who stated they will not show an Open Door home. We recently backed out on an offer for a home that was discovered to have significant foundation damage and leaking issues. Please save yourself the hassle and do NOT buy a home from Open Door.
We will continue to warn anyone we can about this company in hopes that we can save someone from making the same mistake that we almost did.
Open Door is the most dishonest, unethical company we’ve ever come into contact with and it’s absolutely shocking that they are allowed to practice Real Estate. My fiancé, Realtor and I discovered (on more than occasion) that Open Door blatantly lied on the seller’s disclosure, and they have since been appropriately reported to the Board of Real Estate.
They buy homes that have major issues and they are a convenient way for a seller to get a hefty cash offer without having to make necessary repairs. The issue is that Open Door certainly won’t make the (correct) repairs either, because their only goal is to make a profit, even at the expense of innocent and unknowing buyers. We spoke to a foundation company who refuses to work with Open Door, and received feedback from numerous Realtors who stated they will not show an Open Door home. We recently backed out on an offer for a home that was discovered to have significant foundation damage and leaking issues. Please save yourself the hassle and do NOT buy a home from Open Door.
We will continue to warn anyone we can about this company in hopes that we can save someone from making the same mistake that we almost did.
Sarah R.
10/18/2021 12:53:09 PM
Jacksonville, FL
I am looking at selling my home. I have a realtor and haven’t started the process but I also wanted to look at Open Door because it’s a fast process to sell. I went through the process with Open Door and got my preliminary offer. Then I did the walk through and mentioned over $20,000 in upgrades I did such as new flooring throughout the house, new roof, French patio doors, and newly remodeled master bathroom. After they did the exterior assessment they sent me my final offer. Came down from the preliminary price and then put that I needed $5,000 in repairs.
Couldn’t even give me a report of what repairs are needed. The only “repairs” the house needs is a fresh coat of paint which is cosmetic.
Thanks to open door I have wasted 2 weeks and they couldn’t even call to discuss final offer or issues that brought the price down.
Will continue with my realtor and earn the money I deserve for my house. Advice to homeowners selling, look at multiple options before making a decision. You want the best buck you can make off your home especially in this sellers market. Don’t leave your money on the table because you want to make a quick sale.
Couldn’t even give me a report of what repairs are needed. The only “repairs” the house needs is a fresh coat of paint which is cosmetic.
Thanks to open door I have wasted 2 weeks and they couldn’t even call to discuss final offer or issues that brought the price down.
Will continue with my realtor and earn the money I deserve for my house. Advice to homeowners selling, look at multiple options before making a decision. You want the best buck you can make off your home especially in this sellers market. Don’t leave your money on the table because you want to make a quick sale.
John
10/11/2021 5:20:00 PM
Kennesaw, GA
Horrible brokerage. They pay their sellers much less than they would get on the open market, break promises throughout the process, then delay closings consistently.
Joseph H.
10/11/2021 3:51:38 PM
Marietta, GA
My wife and I started looking to buy our first home. We got in contact with an Opendoor buying agent by chance. We had communicated with a few others but the buying process was explained simply and sounded appealing, IT'S NOT. The buying agent is not a real buying agent they are a purchasing agent for Opendoor with you as the medium to acquire the property. During the closing process it is beyond confusing they do not want to give you details in writing so when it comes to understanding how to go through transferring ownership you are lost. You are better off getting your own private buying agent or at least someone who will work more for you in your purchase.
Michael C.
10/7/2021 6:28:16 PM
Phoenix, AZ
Opendoor and Eli made the home buying process easy and I’m very content with all the help that’d I received from the team. Based on my own personal experience, I would recommend Opendoor to anyone.. who is seeking a seamless, transparent, and 0 pressure on pursuing any real estate transaction. Thank you for making my dream come true!
Jason A.
10/7/2021 6:18:43 PM
Charlotte, NC
We had a great experience with Opendoor. App worked and got us in the house. We are a real estate investor and found their prices fair and the idea that we could put an offer in without an agent to be a benefit.
Dennis M.
10/2/2021 5:03:48 PM
Hiram, GA
Opendoor is the worse company to deal with.
You can never get in contact with the agents. I have requested for Opendoor to provide me with the gate code to see a property and they escalated my message twice and I still do not have the gate code to see the property. Asked for a call from the realtor and still no response three days later. Please use a different company to sell or buy a home.
Opendoor is lazy and outsource there work.
You can never get in contact with the agents. I have requested for Opendoor to provide me with the gate code to see a property and they escalated my message twice and I still do not have the gate code to see the property. Asked for a call from the realtor and still no response three days later. Please use a different company to sell or buy a home.
Opendoor is lazy and outsource there work.
David D.
10/1/2021 4:59:08 PM
Shakopee, MN
Opendoor cost us additional lodging, storage and moving fees. We were scheduled to close both on the home we were selling and on our new home opendoor was managing on September 30th, 2021.
It wasn’t until the day before we learned from out title company that opendoor had not submitted all the necessary documentation to their title company so we had to reschedule our closing, which has yet to be rescheduled.
We had to quickly rent a storage and make other living arrangements. I even went so far as to make my own calls and find the contact who confirmed opendoor didn’t make the request for the LOI document until the evening of our closing date!
They managed to miss a closing date they agreed to due to standard paperwork needed on any sale of a home. If you are going to buy from opendoor, make sure you work with a realtor who has dealt with them or you will be in for a major headache.
It wasn’t until the day before we learned from out title company that opendoor had not submitted all the necessary documentation to their title company so we had to reschedule our closing, which has yet to be rescheduled.
We had to quickly rent a storage and make other living arrangements. I even went so far as to make my own calls and find the contact who confirmed opendoor didn’t make the request for the LOI document until the evening of our closing date!
They managed to miss a closing date they agreed to due to standard paperwork needed on any sale of a home. If you are going to buy from opendoor, make sure you work with a realtor who has dealt with them or you will be in for a major headache.
Jen P.
9/27/2021 1:43:31 AM
Gainesville, GA
If I could leave 0 stars I would. If you are trying to buy a house from Open Door, don't even bother trying.
RUN! We are in the North Georgia area. We put an offer on a house that we fell in love with for over-asking price and way over what they paid for it...had to wait a week for their response and then they wanted us to pay 10K over appraisal if it did not appraise for the agreed-upon amount (up to our offer price). Fine. We agreed.
We had 7 days due diligence period, so we had the home inspection and septic inspection (there was an aerator on the septic tank so this was an alarm to us being in Georgia). Home inspection wasn't terrible, we asked for the basement AC to be inspected and probably just needed to be charged. The septic inspection was another story...all the field lines needed to be replaced..so we asked for the septic to be fixed, especially since those costs can escalate based on what the county inspector says.
So we waited and did not hear back...finally at the last minute they asked to extend due diligence 2 more days...fine whatever. In the meantime our agent got 3 different septic company quotes for them. Then they asked for 2 more days. Starting to get more annoyed by this point. At the end of that 2 days, they asked for another week!
We were originally supposed to close by this time! So we gave them 2 more days and that was it. So on the final day of extended due diligence, we did not hear anything from them. NOTHING! Our agent tried contacting them all day and nothing. All we needed was a yes or no on fixing the items in question. So we terminated the contract to protect our earnest money. Lesson learned, if there is a listing for a house owned by OD I will not even look at it.
Not worth the hassle. I'm sad we spent the money on the home and septic inspections but glad I'm not dealing with them anymore. Like another poster that had a similar experience, OD listing agents were Kim Klir and Megan Meyer.
I will not recommend them to anyone. I am not impressed at all. I will be telling all of my home-buying friends to steer clear of OD listings.
RUN! We are in the North Georgia area. We put an offer on a house that we fell in love with for over-asking price and way over what they paid for it...had to wait a week for their response and then they wanted us to pay 10K over appraisal if it did not appraise for the agreed-upon amount (up to our offer price). Fine. We agreed.
We had 7 days due diligence period, so we had the home inspection and septic inspection (there was an aerator on the septic tank so this was an alarm to us being in Georgia). Home inspection wasn't terrible, we asked for the basement AC to be inspected and probably just needed to be charged. The septic inspection was another story...all the field lines needed to be replaced..so we asked for the septic to be fixed, especially since those costs can escalate based on what the county inspector says.
So we waited and did not hear back...finally at the last minute they asked to extend due diligence 2 more days...fine whatever. In the meantime our agent got 3 different septic company quotes for them. Then they asked for 2 more days. Starting to get more annoyed by this point. At the end of that 2 days, they asked for another week!
We were originally supposed to close by this time! So we gave them 2 more days and that was it. So on the final day of extended due diligence, we did not hear anything from them. NOTHING! Our agent tried contacting them all day and nothing. All we needed was a yes or no on fixing the items in question. So we terminated the contract to protect our earnest money. Lesson learned, if there is a listing for a house owned by OD I will not even look at it.
Not worth the hassle. I'm sad we spent the money on the home and septic inspections but glad I'm not dealing with them anymore. Like another poster that had a similar experience, OD listing agents were Kim Klir and Megan Meyer.
I will not recommend them to anyone. I am not impressed at all. I will be telling all of my home-buying friends to steer clear of OD listings.
Austin W.
9/26/2021 9:34:01 AM
Phoenix, AZ
Run! I just went through a horrendous experience buying a house from Opendoor in Phoenix, AZ.
Wasted a lot of time and money on inspections and discovered countless issues that would require over $45,000 repairs. Opendoor didn't even have the courtesy to respond to my BINSR. Poor communication throughout. There isn't a seller agent you can speak with
Opendoor tries to automate things and make the experience easy but fail miserably. I'm still waiting to get my earnest money back and the title company which Opendoor insists on using is still waiting for Opendoor to sign the BINSR to process the cancellation.
Wasted a lot of time and money on inspections and discovered countless issues that would require over $45,000 repairs. Opendoor didn't even have the courtesy to respond to my BINSR. Poor communication throughout. There isn't a seller agent you can speak with
Opendoor tries to automate things and make the experience easy but fail miserably. I'm still waiting to get my earnest money back and the title company which Opendoor insists on using is still waiting for Opendoor to sign the BINSR to process the cancellation.
Scott F.
9/23/2021 2:20:27 AM
Phoenix, AZ
This service was just a massive waste of time.
We wanted to use one of these Ibuying type of services, or at least get a sense of what they would offer before we listed our house for sale. We spent a decent amount of time filling out the information online, then had to do a 30 minute walk-through of our house over zoom, and then set up a time for them to do an outside inspection of the house we were selling.
We were supposed to get an offer three days after the inspection. Two weeks passed and we never got an offer. My contact person Brooke was terrible. I would ask her very nicely what the delay was or what the status was and I would get the same type of nonsensical reply every time. I’m pretty sure they were those automatic Google responses.
Every response was just like thank you I will look into this and get back to you but never got a real answer. Used other companies like Redfin that were responsive and got Us an offer in less than 3 days total.
DONT waste your time with this company.
We wanted to use one of these Ibuying type of services, or at least get a sense of what they would offer before we listed our house for sale. We spent a decent amount of time filling out the information online, then had to do a 30 minute walk-through of our house over zoom, and then set up a time for them to do an outside inspection of the house we were selling.
We were supposed to get an offer three days after the inspection. Two weeks passed and we never got an offer. My contact person Brooke was terrible. I would ask her very nicely what the delay was or what the status was and I would get the same type of nonsensical reply every time. I’m pretty sure they were those automatic Google responses.
Every response was just like thank you I will look into this and get back to you but never got a real answer. Used other companies like Redfin that were responsive and got Us an offer in less than 3 days total.
DONT waste your time with this company.
Austin M.
9/21/2021 6:12:53 AM
Phoenix, AZ
I used ODHL due to the buyer incentive, and greatly regretted that choice. There was a complete lack of communication with ODHL from the beginning. There were dozens of times where I would leave a voicemail, text, or email my point of contact at ODHL and never hear back. I was completely in the dark for most of the escrow period (44 day COE). As an agent, I knew I could navigate the process, but if I was not an agent and not familiar with the process, this would have been even more of a nightmare to go through.
Since reaching out to get pre-qualified, we were told that it would take a week to hear back (normally lenders can get you pre-qualified in a day). After that, it took 22 days to get the Loan Status Update (which is required to be sent out within 10 days of contract acceptance). From there, ODHL never maintained communication with my insurance provider, prompting my insurance provider to reach out to me saying that they were unable to get a response from ODHL. Then, the day before the close of escrow, I ended up on a conference call with the insurance provider and ODHL because ODHL had still not worked with the insurance agency to approve the policy.
Then, on the close of escrow, I was sent a vague email stating that there was a delay in the process, and would have to push COE out one whole week. After talking with ODHL, I was then told that they could make things happen and still close on time. Then, closing docs were not sent to title until the afternoon, but I still was told by ODHL that we were closing that day. The close of escrow was ultimately pushed three days (which caused major issues for us since we were already packed up and loading up a truck with movers scheduled). We finally closed escrow, and it is safe to say that I will not be using ODHL in the future, and will inform my clients and colleagues of my experience when ODHL is mentioned.
Also, in the listing info on the MLS, it was advertised that there is a $100/day guarantee when using ODHL. I asked them about this in an email, and I was told that it would be handled. It is now three weeks after the close of escrow and I have still not heard back from ODHL as to how I will receive my $300 ($100/day COE was pushed). They have failed to respond, and the agent with Opendoor said that is has nothing to do with him. They are not standing by their advertised “guarantee”.
I understand that not everything goes smoothly, but this whole transaction was a total nightmare, and Opendoor has shown that they don’t care to make things right.
Since reaching out to get pre-qualified, we were told that it would take a week to hear back (normally lenders can get you pre-qualified in a day). After that, it took 22 days to get the Loan Status Update (which is required to be sent out within 10 days of contract acceptance). From there, ODHL never maintained communication with my insurance provider, prompting my insurance provider to reach out to me saying that they were unable to get a response from ODHL. Then, the day before the close of escrow, I ended up on a conference call with the insurance provider and ODHL because ODHL had still not worked with the insurance agency to approve the policy.
Then, on the close of escrow, I was sent a vague email stating that there was a delay in the process, and would have to push COE out one whole week. After talking with ODHL, I was then told that they could make things happen and still close on time. Then, closing docs were not sent to title until the afternoon, but I still was told by ODHL that we were closing that day. The close of escrow was ultimately pushed three days (which caused major issues for us since we were already packed up and loading up a truck with movers scheduled). We finally closed escrow, and it is safe to say that I will not be using ODHL in the future, and will inform my clients and colleagues of my experience when ODHL is mentioned.
Also, in the listing info on the MLS, it was advertised that there is a $100/day guarantee when using ODHL. I asked them about this in an email, and I was told that it would be handled. It is now three weeks after the close of escrow and I have still not heard back from ODHL as to how I will receive my $300 ($100/day COE was pushed). They have failed to respond, and the agent with Opendoor said that is has nothing to do with him. They are not standing by their advertised “guarantee”.
I understand that not everything goes smoothly, but this whole transaction was a total nightmare, and Opendoor has shown that they don’t care to make things right.
Matthew G.
9/17/2021 9:27:30 PM
Charlotte, NC
Awful condition of property. Steer clear 100%. A hobby flipper will do better work than this awful, heartless company. Plan to get under contract, have the home inspected and have the home fail, then fight for your deposit back. Unethical, untrustworthy, silicon valley garbage. Bleeding money and only hiring the cheapest, least intelligent and experienced labor. 100% bad, avoid at all costs!
M C.
9/16/2021 4:59:28 AM
Phoenix, AZ
We wanted to sell our home quickly since we were moving to Washington state.
We selected Opendoor, and it was the worst choice ever. Opendoor rips off people by charging the same as a realtor commissions while lowballing the value of your home.
We could sue and win for breach of contract, but we don't have the time. They ripped us off by claiming that our home needed repairs on the roof and repainting. When we asked for proof of the needed repairs, they provided nothing for evidence. We saw the guy who provided the repairs estimate, and he never left his car. He falsified his report.
Additionally they promised us $1000 return after complained. We signed an addendum giving us that money. Brittany Kato from Opendoor Phoenix intentionally omitted the rebate from the escrow paperwork knowing that they wouldn't pay. I asked point blank why the money was shown and had no answer. Repeatedly rip-off and lied too. DONT EVER USE THESE PEOPLE. USE ANOTHER SERVICE.
Opendoor isn't a memory the BBB because they lie and steal your money. They don't want to be accountable ever. Avoid them at all costs.
We selected Opendoor, and it was the worst choice ever. Opendoor rips off people by charging the same as a realtor commissions while lowballing the value of your home.
We could sue and win for breach of contract, but we don't have the time. They ripped us off by claiming that our home needed repairs on the roof and repainting. When we asked for proof of the needed repairs, they provided nothing for evidence. We saw the guy who provided the repairs estimate, and he never left his car. He falsified his report.
Additionally they promised us $1000 return after complained. We signed an addendum giving us that money. Brittany Kato from Opendoor Phoenix intentionally omitted the rebate from the escrow paperwork knowing that they wouldn't pay. I asked point blank why the money was shown and had no answer. Repeatedly rip-off and lied too. DONT EVER USE THESE PEOPLE. USE ANOTHER SERVICE.
Opendoor isn't a memory the BBB because they lie and steal your money. They don't want to be accountable ever. Avoid them at all costs.
Mike M.
9/10/2021 4:09:59 PM
Austin, TX
Ridiculously low offer. I would never use them or recommend them to anyone. Houses on my block smaller than mine are selling for 35% more than their online offer. Horribly insulting and ridiculous.
Nick G.
9/9/2021 4:06:08 AM
Seneca, SC
As a buyer, Opendoor is terrible.
Their agents are either lazy or incompetent I'm not sure which, but they repeatedly refuse contracts stating problems that aren't actually there when the contract is reviewed, they required double the escrow amount and half the closing time, then they drag their feet on everything that they need to do in an attempt to get your closing time to run out so they can keep the escrow without selling the property.
Every time they send the contract back for some problem, it takes them 48 hours after receiving the "corrected" contract just to look at it. And don't even think of trying to buy property from them if you're trying to use a VA loan they will refuse the contract every single time, even though their listing says that they accept VA loans.
Their agents take an entire 24 hours just to respond to a simple question from another agent. I have never had a more stressful and infuriating experience trying to buy a house in my life.
Their agents are either lazy or incompetent I'm not sure which, but they repeatedly refuse contracts stating problems that aren't actually there when the contract is reviewed, they required double the escrow amount and half the closing time, then they drag their feet on everything that they need to do in an attempt to get your closing time to run out so they can keep the escrow without selling the property.
Every time they send the contract back for some problem, it takes them 48 hours after receiving the "corrected" contract just to look at it. And don't even think of trying to buy property from them if you're trying to use a VA loan they will refuse the contract every single time, even though their listing says that they accept VA loans.
Their agents take an entire 24 hours just to respond to a simple question from another agent. I have never had a more stressful and infuriating experience trying to buy a house in my life.
Charlene Y.
9/9/2021 3:41:04 AM
Beaumont, CA
We accepted offers on 2 houses, and purchased new home through Opendoor. Not exaggerating, they do not keep in contact and the phone numbers are never answered. We were supposed to close 2 days ago and neither day the scheduled notary showed up. No one will call or respond to countless emails. We may lose our new property.
Eric M.
9/3/2021 12:32:38 PM
Woodstock, GA
Lesson learned, don't ever try to buy a house owned by OpenDoor. My experience is you are completely unprofessional and useless to deal with.
I spent several hours and hundreds of dollars inspecting a house during due diligence and getting a due diligence list back to OpenDoor for negotiations. YOU JUST COMPLETELY BLEW IT OFF. No counter offer. No negotiations. No request for more time. No feedback at all. Radio silence.
For the house I tried to buy the OpenDoor rep was Megan Meyer. But from what I hear Opendoor is all pretty much the same.
If we couldn't come to terms and needed to terminate, that would be a completely different matter. But I busted my rear to get all that done during DD, and you DIDN'T EVEN BOTHER TO RESPOND. That is unprofessional as hell
Now I have to spend another $2000++ and 2 weeks to travel back to ATL to start the process all over again. However, if I see a Mark Spain sign, or a house owned by OpenDoor I will tell my agent to keep moving. No one should waste their money or time trying to deal with you.
I spent several hours and hundreds of dollars inspecting a house during due diligence and getting a due diligence list back to OpenDoor for negotiations. YOU JUST COMPLETELY BLEW IT OFF. No counter offer. No negotiations. No request for more time. No feedback at all. Radio silence.
For the house I tried to buy the OpenDoor rep was Megan Meyer. But from what I hear Opendoor is all pretty much the same.
If we couldn't come to terms and needed to terminate, that would be a completely different matter. But I busted my rear to get all that done during DD, and you DIDN'T EVEN BOTHER TO RESPOND. That is unprofessional as hell
Now I have to spend another $2000++ and 2 weeks to travel back to ATL to start the process all over again. However, if I see a Mark Spain sign, or a house owned by OpenDoor I will tell my agent to keep moving. No one should waste their money or time trying to deal with you.
Janet P.
9/3/2021 5:57:03 AM
Hilton Head Island, SC
Last week, I called Open Door.
I was surprised that no one returned my call. I called again to be told to send an email with my concerns which I did. So far no answer.
I recently bought a home. At the time
I did not know about Open Door.
I was alerted about Open Door by a financial newsletter. I bought a considerable amount of stock in this company.
I was very concerned why they offered me $ 14K less than what I recently paid. If Open Door bought it I would have to pay Open Door a 5% commission. Maybe they will do well as a buying agent but I would never deal as a seller with an impersonal company like Open Door., Luckily I sold the stock and I made money.
There fees are extremely high for
an on-line company. It looks like the company is having short-term success but unless they change their price structure to offer a much less percentage to charge I would not use their services.
I could list on Zillow and sell my home directly to a buyer without a commission or for a 3% commission to a realtor’s clients
I was surprised that no one returned my call. I called again to be told to send an email with my concerns which I did. So far no answer.
I recently bought a home. At the time
I did not know about Open Door.
I was alerted about Open Door by a financial newsletter. I bought a considerable amount of stock in this company.
I was very concerned why they offered me $ 14K less than what I recently paid. If Open Door bought it I would have to pay Open Door a 5% commission. Maybe they will do well as a buying agent but I would never deal as a seller with an impersonal company like Open Door., Luckily I sold the stock and I made money.
There fees are extremely high for
an on-line company. It looks like the company is having short-term success but unless they change their price structure to offer a much less percentage to charge I would not use their services.
I could list on Zillow and sell my home directly to a buyer without a commission or for a 3% commission to a realtor’s clients
Kenny S.
9/1/2021 5:21:38 PM
Marietta, GA
I have looked at over 50homes in 1mnth and put in 10 offers and none was accepted, They take for ever to respond and the agent never provided me with why my offers where denied. Lack of communication I can say.
Audra C.
8/26/2021 2:50:56 PM
Jacksonville, FL
HORRIBLE - My husband and i found our DREAM home. MInd you, it needs a ton of updates. we offered 15 thousand over asking. 3 weeks and we cannot even get a response on our offer. NOTHING. So, we start our search again.. We are military and moving from another state, so just finding time to search takes effort. .
Mary E.
8/22/2021 6:27:12 PM
Las Vegas, NV
Best company ever to work with. Not one snafu. Open Door did everything they said they would and we got the best price for our home. No appraisal, No inspection and the best part no buyers or, realtors coming in and out of my home. Wonderful experience from Offer to close. They were always responsive with any questions I had. Their client portal makes selling to them a breeze. I would never sell any other way. This is the real estate world of the future.
Ann N.
8/21/2021 3:15:08 PM
Oldsmar, Fl
This company is the most INCOMPETENT in the Real Estate industry. As soon as the buying frenzy corrects they will be out of business. The individuals they hired, to review offers, probably have never seen the current condition of the property they are representing.
We submitted an ALL CASH OFFER with a 2 week close and OPENDOOR did not even respond. Within days of our offer they reduced the Listing Price. Our offer was within 11% of the Listed Price (before they reduced). Our offer was the same price price as another property that sold down the street.
The subject property needs a new roof, new a/c system, new water heater, the bedroom walls appear to have severe water damage and the pool needs to be totally redone. It is has extemenly dark color water and it is bubbling, you cannot see the bottom of it.
Who their right mind would ignore an all cash offer? Someone who needs to be fired, in my opinion.
If OPENDOOR expects to stay in business they need to clean their own house of INCOMPETENCE.
We submitted an ALL CASH OFFER with a 2 week close and OPENDOOR did not even respond. Within days of our offer they reduced the Listing Price. Our offer was within 11% of the Listed Price (before they reduced). Our offer was the same price price as another property that sold down the street.
The subject property needs a new roof, new a/c system, new water heater, the bedroom walls appear to have severe water damage and the pool needs to be totally redone. It is has extemenly dark color water and it is bubbling, you cannot see the bottom of it.
Who their right mind would ignore an all cash offer? Someone who needs to be fired, in my opinion.
If OPENDOOR expects to stay in business they need to clean their own house of INCOMPETENCE.
Rossana
8/20/2021 1:45:52 PM
FL,Orlando
Such a terrible company please stay away.. selling homes way above appraisal value, they don’t want to work with you never answer emails what a disaster… please do yourself a favor and do not conduct business with this pos company …
Mer G.
8/17/2021 12:08:48 PM
Tampa, FL
Open door is the slowest, non responsive company I’ve ever dealt with. They do not care about the buyers needs. They take offers and don’t respond to them. I’ve placed an offer and every day die 10 days they were still accepting and reviewing offers. Buyers don’t have that kind of time. They moved from a place and need another ASAP. I will never buy from Opendoor Brokerage.
Abbey L.
8/11/2021 9:41:32 PM
Carmel, Indiana
I can't speak to other markets but It is a complete waste of time to get an offer if you are in the Carmel/Westfield/Hamilton County Indiana Market. Their offer was approximately 100k+ lower than the CMA performed by my realtor. I wasn't expecting the offer to be over market but I definitely wasn't expecting it to be 100k+ below! They definitely do not have a good grasp on what the market is like here.
Samuel B.
8/2/2021 6:58:07 PM
North Plains, OR
They took a month and after a month they said they didn't have comps to make an offer. Complete waste of time and a lie. I got emails and physical mail and there are comps to compare. A pure waste of time.
Morgan B.
7/30/2021 4:50:25 PM
Longwood, FL
I am so disappointed with Open Door
My fiance and I found the perfect fixer-upper in a great neighborhood. Going in, we knew the house needed some serious work. With original bathrooms, a few roof leaks, and pool surface issues. Luckily, the previous owners did do some work such as a moderately updated kitchen and pool deck. The house was priced for 515,000 and we ended up under contract at 508,000.
After the inspection process, it was brought to our attention that the AC's were from 1986 one of them not working at all and the roof had no life left in it (among other minor issues). Our mortgage company would not insure us unless the roof was fixed before closing. After weeks of waiting to hear back from Open Door we finally negotiated a new roof. Until we got the appraisal back. The house only appraised for 490,000. We were willing to pay 490,000 as long as the roof was still replaced.
After more weeks of waiting to hear back from Open Door, they would only pay for the roof if we came up in price to 500,000. We continued to negotiate with them, but they wouldn't budge. We had to back out of the contract. Now, here's why I am writing this review. The same house, that we LOVED and were willing to by at 490,000 is now back on the market for TWO WEEKS LATER AT 475,000. Not only did they royally screw us over, it was nearly impossible to get in contact with someone at Open Door. Our Realtor would try to call them several times and they would never answer. Open Door would only respond to emails and would take days on end to respond.
I don't know who operates a company like this but I would not buy a house from them or recommend anyone to buy a house from them.
My fiance and I found the perfect fixer-upper in a great neighborhood. Going in, we knew the house needed some serious work. With original bathrooms, a few roof leaks, and pool surface issues. Luckily, the previous owners did do some work such as a moderately updated kitchen and pool deck. The house was priced for 515,000 and we ended up under contract at 508,000.
After the inspection process, it was brought to our attention that the AC's were from 1986 one of them not working at all and the roof had no life left in it (among other minor issues). Our mortgage company would not insure us unless the roof was fixed before closing. After weeks of waiting to hear back from Open Door we finally negotiated a new roof. Until we got the appraisal back. The house only appraised for 490,000. We were willing to pay 490,000 as long as the roof was still replaced.
After more weeks of waiting to hear back from Open Door, they would only pay for the roof if we came up in price to 500,000. We continued to negotiate with them, but they wouldn't budge. We had to back out of the contract. Now, here's why I am writing this review. The same house, that we LOVED and were willing to by at 490,000 is now back on the market for TWO WEEKS LATER AT 475,000. Not only did they royally screw us over, it was nearly impossible to get in contact with someone at Open Door. Our Realtor would try to call them several times and they would never answer. Open Door would only respond to emails and would take days on end to respond.
I don't know who operates a company like this but I would not buy a house from them or recommend anyone to buy a house from them.
Frank .
7/27/2021 3:54:56 AM
Aurora, CO
Should be 0 stars.
OpenDoor undervalued our home by 30k
. OpenDoor claimed an external inspection was completed cited property conditions we didn't have. Claimed internal items old/in need of repair w/o even checking county permits on the upgrades to those 'new' systems.
OpenDoor refused to reconsider their own mistakes, and supplied double speak as an answer.
They played the same game w/nearby home, and finally came back with near-market value.
DO not trust Opendoor
OpenDoor undervalued our home by 30k
. OpenDoor claimed an external inspection was completed cited property conditions we didn't have. Claimed internal items old/in need of repair w/o even checking county permits on the upgrades to those 'new' systems.
OpenDoor refused to reconsider their own mistakes, and supplied double speak as an answer.
They played the same game w/nearby home, and finally came back with near-market value.
DO not trust Opendoor
Robert P.
7/3/2021 8:55:39 PM
Leander, TX
Opendoor is one of several companies that prey on the unintellegent people in the world. They scam you with their "FAIR MARKET VALUE" ( 20 to 30% less than you can realisticly sell it for) then scam you with outrageous repair cost, which they seldom rerpair, and then have the nerve to charge you 5 to 25% fees depending on how long they think it will take to sell to cover the utilities and insurance they have to carry. Run as far as you can from these type companies unless youre ok with leaving thousands on the table or are desperate to leave. If you take the time to read their own words you'll find this to be true. If it's too good to be true it ALWAYS is.. Don't be the ignorant ones they prey on
Jared M.
7/3/2021 1:24:24 AM
Scottsdale, AZ
OpenDoor as a company is fine. The offer was fair enough and I was willing to take a little less for a fast close. The representative I got stuck with, Maria LoBosco, is a different story. You couldn’t find a less helpful person if you tried. Completely unresponsive. Dropped the ball numerous times. I wound up taking an offer for a couple thousand less from a competitor just to avoid dealing with her. I realize I could have sold it for more, but I feel like coming with a strong, non-contingent offer saved me at least that much on my new home.
Matthew G.
6/30/2021 10:19:05 PM
Lawrenceville, GA
Whatever you do...make sure your house is completely off the market before you engage with them.
Trying to do both in parallel is too confusing for them. I received an offer viewing me as an Agent instead of the homeowner. Not only did they assign me to an “Experience Partner” that only “talked to Agents”, but I was told to take my house off of the market in order to talk about the offer with my original Experience Partner that performed virtual walkthrough.
After paying to do so and jumping through various hoops, I was informed that my offer had expired and the new offer (made to me as the owner instead of agent) would not only have higher service fees (which I was fine with and understood), but would also be $30k less. The offer had expired literally the night before, and they would not honor this the following day after making me jump through hoops to take my listing down.
What a nightmare and a waste of life. Best of luck!
Trying to do both in parallel is too confusing for them. I received an offer viewing me as an Agent instead of the homeowner. Not only did they assign me to an “Experience Partner” that only “talked to Agents”, but I was told to take my house off of the market in order to talk about the offer with my original Experience Partner that performed virtual walkthrough.
After paying to do so and jumping through various hoops, I was informed that my offer had expired and the new offer (made to me as the owner instead of agent) would not only have higher service fees (which I was fine with and understood), but would also be $30k less. The offer had expired literally the night before, and they would not honor this the following day after making me jump through hoops to take my listing down.
What a nightmare and a waste of life. Best of luck!
Sharon G.
6/25/2021 10:42:13 PM
Newport Beach, CA
I have been a realtor for 30 years. The transaction with OpenDoor was the worst. Nothing done on time. No HOA docs ever before closing. How are they still in business?
Ashoor P.
6/12/2021 7:36:08 PM
Laguna Beach, CA
The entire experience with Open Door has been horrible.
Our home was listed in the market through traditional listing. We asked Open-door to review and make an offer to sell directly to Open Door and their initial offer for the cash to close about was $894k but they asked us that in order to sign this deal, we must cancel our listing with our realtor and remove the home from the MLS.
After talking to our realtor and making a tough decision to remove the home from the MLS, we reached back out to Open Door to sign the agreement. Once we were ready, they totally changed the entire offer price and reduced it by $60k. In addition, they increased their service fee on the initial offer from 3% to revised offer a day later to 5%. Their whole strategy was to entice us with a good deal and having us remove our listing from the MLS only to screw us over and changing the numbers when we were ready to sign. How is this even legal? I sent the agent screenshot of the initial deal they offered which they now refuse to honor only a day later. I could have signed the agreement but they forced me to cancel my MLS listing first.
Their whole business model is to screw people over and make a quick buck off other people’s back. I would recommend everyone not to trust what they say because they lie through the entire process! Beware of this business!
Our home was listed in the market through traditional listing. We asked Open-door to review and make an offer to sell directly to Open Door and their initial offer for the cash to close about was $894k but they asked us that in order to sign this deal, we must cancel our listing with our realtor and remove the home from the MLS.
After talking to our realtor and making a tough decision to remove the home from the MLS, we reached back out to Open Door to sign the agreement. Once we were ready, they totally changed the entire offer price and reduced it by $60k. In addition, they increased their service fee on the initial offer from 3% to revised offer a day later to 5%. Their whole strategy was to entice us with a good deal and having us remove our listing from the MLS only to screw us over and changing the numbers when we were ready to sign. How is this even legal? I sent the agent screenshot of the initial deal they offered which they now refuse to honor only a day later. I could have signed the agreement but they forced me to cancel my MLS listing first.
Their whole business model is to screw people over and make a quick buck off other people’s back. I would recommend everyone not to trust what they say because they lie through the entire process! Beware of this business!
sandy
6/4/2021 4:48:26 AM
San Diego, CA
I sold my condo to Opendoor. The closing date was 06/01/2021. After signing the closing document on 05/28/2021, we expected to receive $280522.42 that is the DUE-TO-SELLER amount shown on the closing statement.
They called me on 06/02/2021 and told me that they made a mistake on one of their documents and asked me to sign an addendum. This addendum states to void $5000 credit to the sellers. They assured me that it was just for documentation purposes and nothing would change. I thought it was weird at first, but they told me that signing the addendum wont change anything. I trusted Opendoor. So I signed the document. They sent me $276721.09 on 06/03/2021.
I was puzzled why there was $3801.33 short. They told me the reason was I signed the addendum. I was shocked! Even though it is not a lot of money, how can Opendoor just lie to their customers who are willing to try a new way to sell their property to them? I dont know how much $3801.33 means to this publicly traded corporation, but it means a lot to me.
It means a lot to me, not only because I lost $3801.33, but also because I took their words for it and the Opendoor failed my trust. If anyone plans to sell your property to Opendoor, please be aware of how they practice their business. I am not going to disclose their employees' names here. If anyone wants to verify my comments, I will provide more details.
They called me on 06/02/2021 and told me that they made a mistake on one of their documents and asked me to sign an addendum. This addendum states to void $5000 credit to the sellers. They assured me that it was just for documentation purposes and nothing would change. I thought it was weird at first, but they told me that signing the addendum wont change anything. I trusted Opendoor. So I signed the document. They sent me $276721.09 on 06/03/2021.
I was puzzled why there was $3801.33 short. They told me the reason was I signed the addendum. I was shocked! Even though it is not a lot of money, how can Opendoor just lie to their customers who are willing to try a new way to sell their property to them? I dont know how much $3801.33 means to this publicly traded corporation, but it means a lot to me.
It means a lot to me, not only because I lost $3801.33, but also because I took their words for it and the Opendoor failed my trust. If anyone plans to sell your property to Opendoor, please be aware of how they practice their business. I am not going to disclose their employees' names here. If anyone wants to verify my comments, I will provide more details.
Lauren D.
5/5/2021 6:21:23 PM
Norfolk, VA
OpenDoor is very slow and does not take into consideration of buyers time. They aren’t good with response time, nor are they good with customer service in general. Don’t go with OpenDoor if you want to close on a home in a timely manner.
Travis T.
4/24/2021 8:10:27 PM
Georgetown, TX
Originally, Opendoor offered me a preliminary offer of $600,000. After I ignored the offer, within the week, I received an unsolicited additional preliminary offer of $693,000. Feeling that this was a more than fair offer for my home, I proceeded to go through the virtual walkthrough with their represntative, Lerisha. Within 2 days of the walkthrough, I received their Final Offer which was $599,000 less $37,000 in service fees which came to a net payout of $562,000. Currently, the cost of this same home with the builder is $600,000. Additionally, we have made $55,000 in improvements to the house. Opendoor is like a used car dealer with the old "bait and switch" philosophy. I would tell you that unless you need the money right now, going through the traditional real estate sales process is your best bet.
Rob s.
4/20/2021 11:10:33 AM
Arlington, TX
Do not sell to opendoor. I did. Terrible lose of money. The agent for them offered me 202k. I thought it was fair. Accepted. After their fees and of course closing costs because they pay NOTHING I walked away with 185k. Then they immediately list it for 230k. I guess I shouldn't have trusted they would give me a fair price. But losing 40k wow. That's idk
Laughrey
4/18/2021 1:42:17 AM
Temecula, CA
I cannot say how happy I am with Opendoor in Southern Cal. I simply don’t understand the negative reviews I see. Opendoor gave us MORE for our home than we had it listed. Process was SO easy. Simple video walkthrough of home. No hassles and no hidden fees. Didn’t have to show the house over and over and their commission was only 5%...same as a realtor was going to charge us. I’d encourage anyone to use them. They will give you all the prices up front. If you don’t like it, there’s no obligation. Super friendly and helpful on the phone too. Best home selling process EVER!
Fatima F.
4/12/2021 6:15:20 PM
Mesa, CA
A lot of those reviews are from people that sold to opendoor not the ones thay bought from opendoor. Opendoor is only in the business to make money and they do not disclose a lot of much needed work to the potential buyers. Its crazy! If you are looking to buy a home, DO NOT BUY FROM OPENDOOR! Images of my AC unit they were supposed to fix and provide receipt for was never done! I was sold a home with a unit that's 21years oil. I will be taking legal action against them. My realtor had contacted Kyle Ryan and all his emails has not received a reaponse. Fraud, Fraud and more Fraud!
Melissa
3/28/2021 8:19:51 PM
Atlanta, GA
The entire process with buying a home listed with open door sucks. As a buyers agent I find it extremely annoying and difficult to schedule a tour or call to get info about the listing. They make it overly complicated to view the property. Once you wade through their annoying verification process by calling a 855 number. The customer service agents aren't local and don't know anything about the property. Their responses are like there're reading a bad script of generic answers. The agent who is listed on the listing has a number that goes to a call center in India or the Philippines the people who answer are just customer service agents. We scheduled an appointment to view a property with them and had to wait to receive a code to open the home. Once we arrive the code we were given doesn't work so we have to call the number again go through the annoying verification process and try again. submitting an offer is done through their website or app.
The homes they list seem overpriced not to mention they don't pay a full commission
to the selling agent. I don't care much for the way they operate .
The homes they list seem overpriced not to mention they don't pay a full commission
to the selling agent. I don't care much for the way they operate .
Andy D.
3/17/2021 3:22:37 AM
Atlanta, GA
Purchase options seem very unfair and low balled.
After the offer the deductions were pretty high
After the offer the deductions were pretty high
Scott C.
12/14/2020 1:28:36 PM
Charlotte, NC
Buyer beware. Open door is a business that is out to make money.... plain and simple. Do not trust them and inspect your potential buy very carefully. They do not care about quality. My girlfriend bought her home hastily trying to get ahead of investors, after 6 months of ownership, I moved in as well and began updating. Keep in mind, I do side work maintaining homes. So far, I have found......... rotten wood that was painted over, inferior subflooring damaged by water, low quality flooring laid out completely wrong, amateur painting, amateur repairs to the deck. No sealant around any roof flashing, they claimed "NEW" counter tops..... lol, can you say Rust-oleum? Dishwasher was leaking. When they pulled their cameras and locks off after selling, they did not repair the damage to the paint, lol not that it mattered. Extensive use of caulk to hide amateur workmanship. Cabinetry looked like a 4 yr old painted them. I would be embarrassed to provide such crap and then charge a premium price. Also... WHO INSPECTED THIS HOUSE??
Anthony
11/6/2020 2:50:10 PM
Atlanta, GA
Terrible Company on all fronts.
1. No one never answers the phone.
2.They don't follow up.
3.Pulled credit quickly after I cancelled.
4. Seems like they are doing business out of their basement.
5. Seems to not have long term mortgage experience.
6. Fly By Night Company.
1. No one never answers the phone.
2.They don't follow up.
3.Pulled credit quickly after I cancelled.
4. Seems like they are doing business out of their basement.
5. Seems to not have long term mortgage experience.
6. Fly By Night Company.
Stephanie S.
8/30/2020 12:13:20 AM
Atlanta, GA
REALTORS be careful,. I requested a cash offer for my clients home. Per: the website Realtors and their client information is protected. Immediately after receiving their offer, they starting soliciting my client. They sent advertisement stating he didn't need an agent and stating how they could save him money.
Totally DISHONEST!!!!
Also, they claim to be less expensive than a traditional agent and that's false, you can negotiate with a REALTOR - They are non-negotiable. They are also more expensive to work with as they have junk fees that only exist with Opendoor and no where else on Earth.
Totally DISHONEST!!!!
Also, they claim to be less expensive than a traditional agent and that's false, you can negotiate with a REALTOR - They are non-negotiable. They are also more expensive to work with as they have junk fees that only exist with Opendoor and no where else on Earth.
Doug K.
6/19/2020 5:44:02 PM
Friendswood, TX
This company is terrible. We were in contract with them to buy a house.
Our inspection found mold, major foundation repairs and many other issues.
We presented evidence from a mold testing company of four locations in the house that had one or more of the three dangerous molds growing.
We presented them with evidence of specific measurements by a foundation repair company showing the foundation being around 6” out of level.
They claimed they didn’t agree and wouldn’t negotiate forcing us to end the agreement, with the intentions to try to sell it to some buyer to didn’t check as thoroughly as we did.
What a sad reality that this company lacks integrity and doesn’t care about the health and well being of buyers over there own desire for profits.
Our inspection found mold, major foundation repairs and many other issues.
We presented evidence from a mold testing company of four locations in the house that had one or more of the three dangerous molds growing.
We presented them with evidence of specific measurements by a foundation repair company showing the foundation being around 6” out of level.
They claimed they didn’t agree and wouldn’t negotiate forcing us to end the agreement, with the intentions to try to sell it to some buyer to didn’t check as thoroughly as we did.
What a sad reality that this company lacks integrity and doesn’t care about the health and well being of buyers over there own desire for profits.
HEIDE E.
5/28/2020 1:18:13 AM
San Antonio, TX
We purchased a property over a year ago. It was a disaster. No one was available for questions, I just found out they miscalculated the tax portion on the settlement statement. Not much, but really? The title company missed that there are 2 HOAs, now we are stuck with an additional monthly payment of $267 a month! If you see a house for sale by Opendoor, better run!
Christine G.
4/21/2020 10:00:12 PM
San Tan Valley, AZ
This company is horrible. They don't hold up their end of deals and sell you broken fixer uppers hiding behind paint. I will never work with them again.
Michelle D.
3/23/2020 9:54:40 PM
Atlanta, GA
I sign a contract with opendoor to purchase my home. Closing was scheduled as well as inspection. On the day of second inspection no one came and the lies came trickling in. At first it was the person came and no one was home, this was after I called them to find out if the inspector was not coming anymore because at that point it was 30 mins after the scheduled time.
I finally got ahold of someone and was then told the inspector came and no one was at home, I reiterated that I was at home. I then asked for time stamped evidence that the inspector was at my home- I was provided with an sms pic with my address, that they called me, my dog was barking and 5 cars were parked in my driveway. I sent another email asking for time stamped evidence again because I knew that they were either lying to me or the inspector was lying to them- because my driveway cannot hold 3 cars much less 5.
I sent evidence of my call log, my driveway as prof that no one called me and 5 cars cannot fit my driveway. I subsequently received an email asking me to send images of the inside of my home prior to them coming the next day for the inspection because ‘they have been coming to my house 5 times since October 2019 and was unsuccessful’. I found the preposterous because my first inspection was in February, 2020, and I provided proof of that as well.
I informed them that I won’t be sending pics because I had not receive the pics I requested.
The next day the inspector came, did his inspection, at the end I asked him to let me know based on his experience what he thought, he said the ceiling in 1 room, the carpet and paint could be issues. On the day that I was suppose to receive the results I had not so I contacted Opendoor again and was told that they are no longer interested in purchasing my home- I asked why and they give me 3 reasons, like before I asked for clarification as to where exactly these issues were because that was a lie once again.
I was told that she would reach out and get me the information as well as a letter of some sorts I would receive... this was March 5, 2020.
Today I contacted the title company to see if I can get some info and my email was forwarded to Opendoor who immediately responded (bearing in mind I contacted Opendoor a few times since March 5 and was totally ignored). The letter they sent stated that they were cancelling the contract and the earnest money should be refunded to them- now, I have spent money in preparation for the sale of my home to get documents needed for the sale to go through and all of that for nothing. I’ve wasted my money and couldn’t even get my house sold.
BTW: their website claim to allow you the option of fixing issues they found in the inspection or letting them do it- when I asked if I were to rectify these 'issues' would they reconsider and it was a hard no!
Their ordeal was horrible trying to deal with all their lies- I definitely would tell everyone to STAY AWAY FROM OPENDOOR! they are not ethical in their practices at all.
I finally got ahold of someone and was then told the inspector came and no one was at home, I reiterated that I was at home. I then asked for time stamped evidence that the inspector was at my home- I was provided with an sms pic with my address, that they called me, my dog was barking and 5 cars were parked in my driveway. I sent another email asking for time stamped evidence again because I knew that they were either lying to me or the inspector was lying to them- because my driveway cannot hold 3 cars much less 5.
I sent evidence of my call log, my driveway as prof that no one called me and 5 cars cannot fit my driveway. I subsequently received an email asking me to send images of the inside of my home prior to them coming the next day for the inspection because ‘they have been coming to my house 5 times since October 2019 and was unsuccessful’. I found the preposterous because my first inspection was in February, 2020, and I provided proof of that as well.
I informed them that I won’t be sending pics because I had not receive the pics I requested.
The next day the inspector came, did his inspection, at the end I asked him to let me know based on his experience what he thought, he said the ceiling in 1 room, the carpet and paint could be issues. On the day that I was suppose to receive the results I had not so I contacted Opendoor again and was told that they are no longer interested in purchasing my home- I asked why and they give me 3 reasons, like before I asked for clarification as to where exactly these issues were because that was a lie once again.
I was told that she would reach out and get me the information as well as a letter of some sorts I would receive... this was March 5, 2020.
Today I contacted the title company to see if I can get some info and my email was forwarded to Opendoor who immediately responded (bearing in mind I contacted Opendoor a few times since March 5 and was totally ignored). The letter they sent stated that they were cancelling the contract and the earnest money should be refunded to them- now, I have spent money in preparation for the sale of my home to get documents needed for the sale to go through and all of that for nothing. I’ve wasted my money and couldn’t even get my house sold.
BTW: their website claim to allow you the option of fixing issues they found in the inspection or letting them do it- when I asked if I were to rectify these 'issues' would they reconsider and it was a hard no!
Their ordeal was horrible trying to deal with all their lies- I definitely would tell everyone to STAY AWAY FROM OPENDOOR! they are not ethical in their practices at all.
reed h.
3/20/2020 7:13:43 PM
Woodstock, GA
Do not ever attempt to do business with this company. They are dishonest and their agreements mean absolutely nothing. we had an agreement to purchase my house, agreed on a price, closing date, and their assessment. Then they sent an email telling me there are canceling our contract with no recourse. If they are unable to live up to their agreements they should never make any offer to purchase or help buy a home.
This company should close all operations immediately.
This company should close all operations immediately.
Brendan L.
3/20/2020 2:52:56 AM
Phoenix, AZ
I chose Opendoor over other ibuyers because I believed it was a more reliable and reputable company. Opendoor canceled our agreed contract last minute before the inspection due to market concerns with no options to move forward after we had signed a new lease with an apartment and after our other offers from ibuyers had expired.
We received no information when it was canceled, which further delayed our ability to take other actions. We were devastated and we would advise everyone to stay away from Opendoor based on our experience.
We received no information when it was canceled, which further delayed our ability to take other actions. We were devastated and we would advise everyone to stay away from Opendoor based on our experience.
Sherry B.
3/20/2020 12:53:03 AM
Powder Springs, GA
After having signed contract, assessment with no request for repairs needed and no adjustment to original offer we get a generic email stating they aren't going through with the contract to purchase our house because of the coronavirus.
How a virus is a reason to not fulfill a contract is a new one. They put a clause in that they can back out within 10 days after assessment even though in our case assessment was clean.
When asked if we were purchasing from open door and wanted to use a virus as an excuse for backing out of a deal he had no response. It seems more likely this company does not have the capital or assets to fulfill their contracts and find excuses and lame ones at that to pull out for a truly BS reason and keep the earnest money.
We are not new in house buying or selling as we have done this now 6 times in 3 states. Never have we dealt with such unprofessional and unethical business practices. Don't waste your time as you have NO guarantee and they can back out at the last minute for no real reason or explanation and a ridiculous reason of a virus.
Not sure what that has to do with buying and selling a house since you don't have to be present in person for anything other than like mentioned earlier they aren't as well off as they claim and don't have the money. While they hide behind the lame excuse of the virus there are REAL people on the front lines trying to help people working in the medical field as I do that can't hide behind this like the cowards they are Using it as an excuse like they care and doing their part. Don't insult people like me who are putting their life and their family's life in jeopardy by really being the one doing their part in this pandemic.
Not open door, you all deserve to go under with your hiding behind this and your unethical and unprofessional business practices.
How a virus is a reason to not fulfill a contract is a new one. They put a clause in that they can back out within 10 days after assessment even though in our case assessment was clean.
When asked if we were purchasing from open door and wanted to use a virus as an excuse for backing out of a deal he had no response. It seems more likely this company does not have the capital or assets to fulfill their contracts and find excuses and lame ones at that to pull out for a truly BS reason and keep the earnest money.
We are not new in house buying or selling as we have done this now 6 times in 3 states. Never have we dealt with such unprofessional and unethical business practices. Don't waste your time as you have NO guarantee and they can back out at the last minute for no real reason or explanation and a ridiculous reason of a virus.
Not sure what that has to do with buying and selling a house since you don't have to be present in person for anything other than like mentioned earlier they aren't as well off as they claim and don't have the money. While they hide behind the lame excuse of the virus there are REAL people on the front lines trying to help people working in the medical field as I do that can't hide behind this like the cowards they are Using it as an excuse like they care and doing their part. Don't insult people like me who are putting their life and their family's life in jeopardy by really being the one doing their part in this pandemic.
Not open door, you all deserve to go under with your hiding behind this and your unethical and unprofessional business practices.
Amanda B.
2/12/2020 9:07:19 PM
Las Vegas, NV
They are not very negotiable. We are currently purchasing a home, its a bit of a pain because they're denying VERY BASIC repairs like loose railings and diseased foliage, around 10k worth of work needs to be done, we only asked for a few minor things and they completely ignored most of it. We will always stick with our realtor and go the opposite way of Open Door after this.
Kris B.
2/7/2020 12:58:09 AM
Round Rock, TX
I wanted to like this company, and I did until I see that they are listing my house square footage as 1998.
I quoted them 1998, but then their appraiser said it was 1917 so they docked my payout by $4000 to make up for the difference in square footage.
When brought to their attention, they said they contact their agents to correct it to 1917. It's been two weeks and it's not been corrected.
I should be reimbursed for the difference or they need to correct the mistake because now my old home is being sold to someone else with the wrong sq footage, which means it's either not fair to me or it's not fair to the new buyer.
I waited before posting this so the company could make good, but as nothing has changed in two weeks, I wanted others to be aware.
I quoted them 1998, but then their appraiser said it was 1917 so they docked my payout by $4000 to make up for the difference in square footage.
When brought to their attention, they said they contact their agents to correct it to 1917. It's been two weeks and it's not been corrected.
I should be reimbursed for the difference or they need to correct the mistake because now my old home is being sold to someone else with the wrong sq footage, which means it's either not fair to me or it's not fair to the new buyer.
I waited before posting this so the company could make good, but as nothing has changed in two weeks, I wanted others to be aware.
Joan D.
2/1/2020 3:39:15 PM
Chapel Hill, NC
Avoid doing business with Opendoor at all costs, this company is THE WORST!!! I will attempt to keep this brief as, if you are already on this page, you are seeing the simple imbalance of dissatisfied customers. They are not exaggerations!
Opendoor does not act “in good faith,” take notice of contractual obligations of; “time is of the essence” and will take every opportunity to hold you hostage to their stringing you out in hopes of getting a better deal (which they did in the 11th hour of our deal that took 9 days to get to), to the point of refusing to sign their own offer in the last minute, even when you sign agreeing to their terms with no alteration to complete the deal. THIS COMPANY IS DIRTY, in every definition of the word!
First off, they do not take contingent offers, this info took 3 days for me to ascertain, so I just saved you time they waste hoping for another offer to come in after you’ve submit your offer to them. They also take days to fix a material fact on their disclosure agreement, so another waste of time hoping to get another offer.
I lifted contingencies but that was not good enough for them to act expediently and they took more time to sign off & in that time (on day 7 of waiting for this company to act in good faith and sign on the deal), I came across this very board, read all the negative reviews and used their dragging their feet to get out of the deal. We sent in the proper forms to rescind, informing them the reason was all the negative feedback and that I refused to do such a high due diligence (they wanted $1000, I wanted $350, as I had huge doubts the house wouldn’t pass inspections with a reasonable amount of fixes & hence I’d have to back out of the deal & in NC your due diligence fee is kept by the seller if you back out). To give you some perspective, that fee just 4.5 years ago was $250 on my current home. Now, due to the high amount of ppl moving to the area, it’s in the thousands and in many instances, the tens of thousands. I wasn’t about to just give away my money, as they already had radon test notices displayed in the house from when Opendoor must’ve done their inspections when purchasing the house themselves. Not to mention the door in the garage to the side yard could not be opened (structural damage?) and the only disclosed item they represented was water in the crawl space (which is generally a bad sign).
They came back the next day with a new offer to me of $550 due diligence and all other previous details of my offer to them being the same. I agreed 100% as I just loved the house and just wanted to inspect the darned thing to see if the fixes would be reasonable? We made sure to have my fully, unaltered, accepted offer back to them by the time they got in that morning (this company is a strictly 9-5 operation), expecting them to sign off immediately as it was to their benefit. They sat on it for 5+ hours informing me that they now had “multiple” offers and to submit my “best and final.” This is highly unethical and unusual behavior to be down to the final acknowledgment signature on a deal they offered me & for them to just hold up to attend to these new offers. Needless to say, I backed out, exhausted by their jerking me around. So, take heed of my story & don’t do business with them! This company is not doing business in a manner conducive to success & I personally, look forward to their inevitable demise!!!
Opendoor does not act “in good faith,” take notice of contractual obligations of; “time is of the essence” and will take every opportunity to hold you hostage to their stringing you out in hopes of getting a better deal (which they did in the 11th hour of our deal that took 9 days to get to), to the point of refusing to sign their own offer in the last minute, even when you sign agreeing to their terms with no alteration to complete the deal. THIS COMPANY IS DIRTY, in every definition of the word!
First off, they do not take contingent offers, this info took 3 days for me to ascertain, so I just saved you time they waste hoping for another offer to come in after you’ve submit your offer to them. They also take days to fix a material fact on their disclosure agreement, so another waste of time hoping to get another offer.
I lifted contingencies but that was not good enough for them to act expediently and they took more time to sign off & in that time (on day 7 of waiting for this company to act in good faith and sign on the deal), I came across this very board, read all the negative reviews and used their dragging their feet to get out of the deal. We sent in the proper forms to rescind, informing them the reason was all the negative feedback and that I refused to do such a high due diligence (they wanted $1000, I wanted $350, as I had huge doubts the house wouldn’t pass inspections with a reasonable amount of fixes & hence I’d have to back out of the deal & in NC your due diligence fee is kept by the seller if you back out). To give you some perspective, that fee just 4.5 years ago was $250 on my current home. Now, due to the high amount of ppl moving to the area, it’s in the thousands and in many instances, the tens of thousands. I wasn’t about to just give away my money, as they already had radon test notices displayed in the house from when Opendoor must’ve done their inspections when purchasing the house themselves. Not to mention the door in the garage to the side yard could not be opened (structural damage?) and the only disclosed item they represented was water in the crawl space (which is generally a bad sign).
They came back the next day with a new offer to me of $550 due diligence and all other previous details of my offer to them being the same. I agreed 100% as I just loved the house and just wanted to inspect the darned thing to see if the fixes would be reasonable? We made sure to have my fully, unaltered, accepted offer back to them by the time they got in that morning (this company is a strictly 9-5 operation), expecting them to sign off immediately as it was to their benefit. They sat on it for 5+ hours informing me that they now had “multiple” offers and to submit my “best and final.” This is highly unethical and unusual behavior to be down to the final acknowledgment signature on a deal they offered me & for them to just hold up to attend to these new offers. Needless to say, I backed out, exhausted by their jerking me around. So, take heed of my story & don’t do business with them! This company is not doing business in a manner conducive to success & I personally, look forward to their inevitable demise!!!
Martha J.
11/29/2019 8:41:32 PM
Phoenix, AZ
I found Opendoor to be easy to work with. I understand that in some cases this is not true, but they seemed to have offered me a fair market value for the home, despite higher fees than a realtor. The convenience of a move out date made it easy.
Ramy G.
11/28/2019 3:31:59 AM
Washington, DC
I give one star and it's too much . I did purchase home was expensive 290.000 and in inspection was damage and they said they will fixed and after I moved month the damage appeared again and looks its not done right just to let you buy and when o contact them after month they said no . Are they suppose to have warranty in somthing they fix I didnot recommended this company they are cheat. Plus a lot that I found inside the house and didnot complained but I ask for somthing they said they fix and all proof by photos
Eric F.
11/11/2019 3:15:44 AM
Chandler, AZ
My client (I am a realtor) asked me to contract Opendoor for a quick sale. The offer was low and the fees were ridiculous. I helped to sell their home to a great buyer for a great price just a few weeks later. Opendoor offer is quick, but it was conditional on the final inspection.
Tyler L.
10/21/2019 12:54:01 AM
Phoenix, AZ
Opendoor offer came in 30K below market and they wanted to add an additional service fee on top. Our home sold very quickly with a local relator. They gave us a completely unreasonable offer.
Julia S.
10/15/2019 1:35:59 PM
Atlanta, GA
As a buyer’s agent working for a client I did not find Opendoor accommodating. Everything took longer than it should and nothing seemed as an all-in-one process. For sellers there is a loss of thousands when selling your home to them because all offers typically come in under the market value. We did not do an inspection, but Opendoor would have probably found more reasons to lower their original offer. I would not recommend selling a home to Opendoor without speaking to a good local Realtor. Opendoor is not a Realtor, they are not obligated to offer you the best price for your home.
Elizabeth V.
10/9/2019 6:27:35 AM
Las Vegas, NV
I received my initial offer, but the numbers were way off. Initial offer was at least 25K below market value. Their comparison of traditional listing fees is not accurate, the numbers just don’t make sense. This business model may work for someone who wants to sell a home fast, but that means leaving tens of thousands on the table.
Robert J.
7/28/2019 3:06:27 AM
Prosper, TX
Opendoor simplifies the selling, buying and trading process of a home - of course, if you don't mind losing money.
In my case: commission, fees, plus the repairs - almost $40,000 less with Opendoor than I've put into my pocket working with a traditional real estate agent.
"Opendoor deal in just a few days" sounds like a joke. I need to work more than one year to pay Opendoor $40,000 for them working just a few days.
In my case: commission, fees, plus the repairs - almost $40,000 less with Opendoor than I've put into my pocket working with a traditional real estate agent.
"Opendoor deal in just a few days" sounds like a joke. I need to work more than one year to pay Opendoor $40,000 for them working just a few days.
Willi G.
7/26/2019 7:04:37 AM
San Antonio, TX
I was willing to accept a slightly below market price for my house to sell it fast. The offer was $15,000 less than what our house just appraised for. Plus $10,000+ repair costs and I need a new roof to be paid by me, etc. Opendoor contractors should be ashamed of themselves putting down their own neighborhood by charging more than average and undermining the home prices.
John S.
7/26/2019 2:01:22 AM
Austin, TX
The contract Opendoor sends seems like a great offer, but then you read the print doc - they want a 15 percent service fee. All I say is be careful. They take advantage of the money you make on your investment! Do not fall for this!
Shane C.
7/25/2019 6:58:50 PM
Schertz, TX
Am awful company to buy a house from. They use very cheap materials and labor. Closing is slow, they've had our money for 24 hrs and still refuse to give us our keys. DO NOT BUY FROM OPENDOOR.
Wes P.
7/15/2019 6:33:27 PM
Brentwood, TN
Open door charges 6-13% for someone to sell its home to them.
Lana G.
4/29/2019 7:48:34 PM
Pflugerville, TX
To anyone who has been contacted by Opendoor:
This a corporation looks to make as much profit as possible.
If you are not desperate to sell - take your time to check this hidden link:
Yelp recently took down many negative reviews for Opendoor and sellers cant find Yelp reviews on Google.
Someone at Yelp invested money into Opendoor, so they decided to hide reviews now.
I wish I could give them zero stars. Yelp should not have hidden reviews that a lot of people have posted.
This a corporation looks to make as much profit as possible.
If you are not desperate to sell - take your time to check this hidden link:
Yelp recently took down many negative reviews for Opendoor and sellers cant find Yelp reviews on Google.
Someone at Yelp invested money into Opendoor, so they decided to hide reviews now.
I wish I could give them zero stars. Yelp should not have hidden reviews that a lot of people have posted.
Richard G.
4/17/2019 11:35:20 PM
Miami, FL
I was helping my parents to sell their home. They told me Opendoor approached them to sell their home due to home value rising. we have scheduled an inspection with Opendoor. The inspection added about $13k in repairs. Fortunately, we had a friend who referred us to a local agent. The house has been sold $42,000 above Opendoor estimate and the sale was fast. Just to mention - $42,000 after taxes is a LOT for middle-income families.
From another bright side - breakdown of improvements was helpful, inspection cost us zero.
I don't want to rate Opendoor as "1" because we didn't contract them, but I would rate them as "2" as alarm.
From another bright side - breakdown of improvements was helpful, inspection cost us zero.
I don't want to rate Opendoor as "1" because we didn't contract them, but I would rate them as "2" as alarm.
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